To ensure out customers have the tools they need to complete there day to day jobs. Including but not limited to: Assist and support the business users of the University through customer service, analysis, reengineering, automation, and standardization of business processes to simplify and streamline clients day to day operational needs.
Identify and support leading business and technology needs for the users within Administrative and Student Affairs. Based on those needs, maintain, update, and communicate divisional technical support strategy and vision to executive management. Implement technical solutions that not only support, but enhance functional users ability to perform their job. Coordinate divisional feedback loops (surveys) helping ensure services are being met.
This includes identifying users needs, researching options, communicating recommendations.
software, hardware, networking
Currently En-Fuego integrates with ITS KBOX system, facilitating bi-directional ticket escalation and resolution.
servers, desktops, network appliances
|Academic Affairs||Writing Center (Mac Lab)||AIS|
|Administrative Affairs||Administrative Affairs Vice President||AIS|
|Administrative Information Services||AIS|
|Contracts & Procurement||AIS|
|Environmental Health & Safety||AIS|
|Student Financial Services||AIS|
|Facilities Planning & Development||AIS|
|Student Affairs||Student Affairs Vice President||AIS|
|Learning & Tutorial Center||AIS|
|Student Clubs & Activities||AIS|
|Student Leadership & Orientation||AIS|
|Youth Education Services||AIS|
|Student Disability Resource Center||AIS|
|Student Health & Counseling||AIS|
|Enrollment Management||Dale Stanford,
|Housing & Residential Life||Drew Meyer|
|University Police||Ed Gordon &
|University Center||Scott Gerving|