With the departure of User Support Services Director Steve Darnall, ITS has taken the opportunity to do a little reorganization to best apply existing skillsets in the department to the current needs of HSU. As a result, the old User Support Services group is being redistributed across two units. Effective July 1st 2014, Jeanne Wielgus is Director of User Support Services and we will be recruiting a new Director of Client Technology.
If you ever make overseas calls on HSU business, you need to be aware of just how expensive these calls can be - and that in future, these calls will be billed to your department. Learn more about how you can avoid falling into the Mobile Termination Rate trap.
We've updated the information about the new OneBox voicemail system on the Voicemail service page. While the new system has been configured to largely replicate the functionality of the old Octel system, there are a few differences you should be aware of. Check out the main differences.