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(ITS Staff only)
Date: Friday October 24, 2014
Location: Gist Hall 211C (Lab)
Session Leader: Josh Smith
Did the changes we made to our processes make a difference? Did they really improve things?
If the criteria for measuring success are not set before you start down the road of improving a business process, it's impossible to know for sure whether those improvements met your goals. Setting clearly defined indicators (aka metrics) can help to both motivate teams and measure success.
This session will cover:
Date: Friday September 26, 2014
Location: Gist Hall 211C (Lab)
Session Leader: Phil Rouse
When you’re working through business processes, it’s all too easy to slip into jargon and acronyms that, while they are second nature to you, may be misunderstood by or completely incomprehensible to others involved with the process. This Brown Bag session will discuss strategies to clarify the language and terminology used to identify and describe business processes.
We’ll cover topics like:
Meet the folks who make up your ITS Project Office team:
The following work sessions are available on request. Please contact the Process Improvement team at (707) 826-5081 or (707) 826-5097 to schedule a session. If there is an area you're interested in covering that's not listed below, feel free to suggest it to the team.
Analytical Review of Documentation/Findings
Perfect for those projects that have already done process mapping, issue identification, and/or recommendations and want someone to look over their work and provide feedback.
The following training sessions are currently on offer.
Overview of process Improvement (1/2 day, offered quarterly)
The following resource materials are currently available for download; please contact the Process Improvement team at (707) 826 5081 if you have questions.
New materials will be added here as they become available.
Try incorporating these tips and tricks into your everyday activities and you should start to see things improve, even without any formal training sessions. If you've come across anything that has really worked well for you, send it on over to Josh Smith and we'll include it on this page.
Three types of consultations are available from the Process Improvement team. Generally, an Open Session will point the way towards a work session or a training session as your next step. Click the Training Sessions or Work Sessions heading for more detailed information about these offerings.
When you're ready to schedule a session - or you need advice on what the most appropriate first step would be - please call the Process Improvement team at (707) 826-5081 or (707) 826-5097.
In the fall of 2013, the ITS Project Office added structured process improvement strategies to the project management process to ensure that improved customer service, increased productivity, and decreased costs result from technology projects. By focusing on the improvement of underlying processes, the campus will benefit from a more solid and effective foundation on which to build future technology projects.