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Services For

ITS Project Office

Process Improvement Training Sessions

The following training sessions are currently on offer.

Overview of process Improvement (1/2 day, offered quarterly)

Process Improvement Resources

The following resource materials are currently available for download; please contact the Process Improvement team at (707) 826 5081 if you have questions.

New materials will be added here as they become available.

Training presentation

Walks through the process of a typical training session on process improvement.

Welcome new project coordinator Billie Herman


Billie Herman joined the IT Project Office today as a project coordinator alongside Sabre Stacey, filling our last empty seat. Here's a quick Q&A I did with her to give you all an idea of who she is and what she's about before you stop by to say "hi".


Process Improvement Tips

Tips & Tricks

Try incorporating these tips and tricks into your everyday activities and you should start to see things improve, even without any formal training sessions. If you've come across anything that has really worked well for you, send it on over to Josh Smith and we'll include it on this page.

Process Improvement Offerings

Three types of consultations are available from the Process Improvement team. Generally, an Open Session will point the way towards a work session or a training session as your next step. Click the Training Sessions or Work Sessions heading for more detailed information about these offerings.

When you're ready to schedule a session - or you need advice on what the most appropriate first step would be - please call the Process Improvement team at (707) 826-5081 or (707) 826-5097.

Process Improvement Services

In the fall of 2013, the ITS Project Office added structured process improvement strategies to the project management process to ensure that improved customer service, increased productivity, and decreased costs result from technology projects. By focusing on the improvement of underlying processes, the campus will benefit from a more solid and effective foundation on which to build future technology projects.

Project Management Services

The ITS project management team uses proven project management principles and a common methodology across all activities to support the entire ITS project process:

ITS Project Prioritization Results for Spring 2014


Ten projects were submitted for prioritization this cycle, of which eight have been approved by the Vice Presidents. Read on for more details of the process and the results.


ITS Project Prioritization Results Are In!


The results are in! Find out which ITS projects made the cut for 2016, based on the scoring rubric developed specifically for this purpose and on the recommendations of the Vice Presidents. ITS will be working through these as described on the individual portfolio pages.