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ITS Project Office

Process Improvement Tips

Tips & Tricks

Try incorporating these tips and tricks into your everyday activities and you should start to see things improve, even without any formal training sessions. If you've come across anything that has really worked well for you, send it on over to Josh Smith and we'll include it on this page.

Process Improvement Offerings

Three types of consultations are available from the Process Improvement team. Generally, an Open Session will point the way towards a work session or a training session as your next step. Click the Training Sessions or Work Sessions heading for more detailed information about these offerings.

When you're ready to schedule a session - or you need advice on what the most appropriate first step would be - please call the Process Improvement team at (707) 826-5081 or (707) 826-5097.

Process Improvement Services

In the fall of 2013, the ITS Project Office added structured process improvement strategies to the project management process to ensure that improved customer service, increased productivity, and decreased costs result from technology projects. By focusing on the improvement of underlying processes, the campus will benefit from a more solid and effective foundation on which to build future technology projects.

The Project Proposal Process: From Request to Prioritization

Twice a year, the ITS Project Office issues a call for project proposals. These proposals are then scored by the Project Prioritization Steering Committee and assessed for feasibility in terms of funds and resources. Once this process has been completed, the committee makes its recommendations to the University Vice Presidents, who in turn make the final decision on which projects get the green light, which need further work, and which will not be acted upon at this time.

Project Management Services

The ITS project management team uses proven project management principles and a common methodology across all activities to support the entire ITS project process:

ITS Project Prioritization Results for Spring 2014


Ten projects were submitted for prioritization this cycle, of which eight have been approved by the Vice Presidents. Read on for more details of the process and the results.


ITS Project Prioritization Results Are In!


The results are in! Find out which ITS projects made the cut for 2016, based on the scoring rubric developed specifically for this purpose and on the recommendations of the Vice Presidents. ITS will be working through these as described on the individual portfolio pages.


Student worker system access reminder


Here's an Access Request Form reminder for you (and a tip for the future). Read more about ARF and student workers ...


Campus Technology Priorities for 2013-14


The ITS Project Office is initiating a wide-ranging process improvement program to ensure technology projects will always deliver improved customer service, increased productivity, and decreased costs to the University. Read more about the project priorities for this academic year.

ITS Project Prioritization Results Archive

The following documents describe the outcome of earlier project prioritization review cycles:

Fall 2014