Get Help

Online: Request Help
Phone: (707) 826-HELP (4357)
Email: help@humboldt [dot] edu
In Person: Library 120 • Hours
Reset HSU Password
System Status

Services For

What should I do if my office computer is not connecting to the network?

Printer-friendly versionSend to friendPDF version

Check that everything is still connected and on, then reboot your computer. If this doesn't work, contact the Technology Help Desk or call (707) 826-HELP (4357). If the Technology Help Desk is unable to resolve the issue, they will contact Telecommunications & Network Services on your behalf.

The Technology Help Desk will need the following information to log a support request with TNS:

  • the number of the jack your computer is plugged into
  • your computer's operating system
  • your computer's MAC (Media Access Controller) address
  • your computer's and physical location

Ask your ITC or call the Technology Help Desk if you're unsure how to find this information.

Related Topics