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Phone Congestion Issue

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Campus Phone System
Issue start: 
Nov 27 2012 - 12:00
Estimated resolution time: 
Jan 18 2013 - 12:00
Who is affected: 
Phone users - Congestion issue / Diversion - ring no answer problem has been resolved
Affected in what way: 
Calls when congestion occurred could not be connected or disconnected. *** This has been resolved. ***
None. Everything is okay now.
What happened: 
Service has been restored. Problem was due to a corrupted file.