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Marine Lab Trinidad - Network Down

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Campus Data Network
Issue start: 
Dec 16 2013 - 10:34
Estimated resolution time: 
Dec 16 2013 - 10:48
Who is affected: 
Network users at Marine Lab Trinidad only
Affected in what way: 
** Update as of 10:48am, Service has been restored.** Network users at the Trinidad Marine Lab are unable to connect to the network.
What happened: 
** Update as of 10:48am, service has been restored. Suddenlink CPE lost sync with the DOCSIS 3 neighborhood node for unknown reasons. Logs show issues with sync in the last ten days. A Suddenlink technician has been dispatched to check signal levels ASAP. ** Unknown at this time. TNS is investigating. Check back for updates.