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Pharos Pay-for-Print jobs not printing

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Pharos Pay-for-Print
Issue start: 
Aug 31 2010 - 17:34
Estimated resolution time: 
Aug 31 2010 - 21:46
Who is affected: 
All users printing in labs
Affected in what way: 
Users were unable to print.
What happened: 
This was caused by a configuration change made at approximately 5:34 pm. The change had been tested in a development environment which had a different OS version (32 bit) than the production environment (64 bit). A path was different in a script, which caused the system to not be able to read the C-Card balances. Initial testing after the change did not reveal this problem. The script has been updated with the correct path.