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(ITS Staff only)
What is my Blackboard Collaborate login?
The login Username is your HSU Username. The password is your Blackboard Collaborate password. If you forgot your password, click on Lost your password? on the login screen
Who needs Blackboard Collaborate login?
Any staff or faculty wishing to host a Blackboard Collaborate meeting. If you are accessing the program through Moodle, your myHumboldt->Moodle login is sufficient.
My Blackboard Collaborate Live! link is broken
Sometimes Blackboard Collaborate Live! session links get broken and malformed when sent in an email message. Blackboard has a resource which may be able to fix it.
Is Blackboard Collaborate accessible?
Yes*, Blackboard Collaborate meets the requirements of ADA (Americans with Disabilities Act), is compliant with the Rehabilitation Act, Section 508, and conforms to the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI).
The CSU and Blackboard have collaborated to increase and improve the software's accessibility. Blackboard Collaborate Live! provides a variety of features that promote accessibility including:
Note that some of these will require additional services, software, or hardware, and be aware that certain Blackboard Collaborate features, like its whiteboard, are not accessible.
What do I need on my computer to use Blackboard Collaborate?
Blackboard Collaborate is compatible with most popular operating systems and browsers. Check the Recommended Equipment page for more information on minimum system requirements. The company's motto is "no user left behind!"
What options do I have for the audio portion of a Blackboard Collaborate webconference?
Moderators have several options for this:
Do I need an audio bridge with a web conference? I heard that can get expensive.
Blackboard Collaborate uses Voice over IP (VOIP), which means all audio communication takes place over the Internet. The quality is good, the cost is free, and all you need is a headset and microphone. If you are experiencing technical difficulties, do not have a microphone with your speakers or headset, or prefer not to participate by talking, the software also provides a chat window.
Can I use Blackboard Collaborate to conduct a video conference?
While Blackboard Collaborate does offer some video conferencing capability, video is not its primary delivery focus. Contact Classroom Technology Services if you want to host a video conference.
Can I record a session?
Yes, you can record and edit a session for later playback. Please remember to tell participants ahead of time that you plan to do this.
When the PowerPoint presentation is loaded onto the whiteboard, I lose all my transitions.
When PowerPoint slides are uploaded to the whiteboard, transitions are not converted, so you'll need to create your slides with this in mind - for example build bullet-point slides with one slide for each bullet point. Web links are also not converted; to share a website during your Blackboard Collaborate session, use the Web Tour option to bring up the website separately from the whiteboard presentation.
Which versions of PowerPoint are supported?
I'm using PowerPoint 2007 and my saved .ppt file won’t load
If you have a presentation that was created in PowerPoint 2007 and have saved it as a .ppt file, you have two options to load this on to the whiteboard.
I'm having a problem uploading a PowerPoint file
You can instead load your content as image files inside Blackboard Collaborate Live! Here are the steps to follow:
I'm running Office 2007 and getting “Failure calling PowerPoint to process presentation” errors.
Windows users running Office 2007 version 12.0.4518.1014 will be unable to convert PowerPoint presentations to Blackboard Collaborate Whiteboard files. You need to upgrade Windows to include any service pack equal or greater than Office 2007 with SP1 (version# 12.0.6211.1000) to regain the functionality.
Why can't I connect to Blackboard Collaborate with my Mac OS X when I could before?
The latest Java update for the Mac, Java for Mac OS X 10.5 Update 4, breaks the association between JNLP files and Java Web Start. If a JNLP file opens in TextEdit or another application instead of launching Java, take the following actions to restore the proper association so that Java Web Start applications launch correctly:
Why won't the Java application launch Blackboard Collaborate Live! successfully on my Windows 7 64-bit computer when I'm using Internet Explorer as my browser?
Your installation is out of synch. Uninstall all previous versions of Java, then download and install both 32-bit and 64-bit Java updates from this link.
My colleague has used WebEx. Is this like WebEx?
Blackboard Collaborate is similar to WebEx but is designed specifically for use in educational environments.
Some of my students are not able to join the online event in real time. What can I do?
You can record and archive the event for later playback
I would like to use a portion of my event in another course in the future. Is this possible?
Yes, you can edit out a portion of a recorded event for re-use later.
How much does it cost to conduct a web conference?
The annual Blackboard Collaborate licensing fees are paid for by HSU. There is currently no cost to faculty, staff, or students, with the exception of the cost of purchasing a headset and, for meeting hosts, possible teleconferencing fees.
Which other CSU campuses are using Blackboard Collaborate and how?
CSU East Bay has set up a CSU Web Collaboration site - its objective is to gather all relevant campus resources in one place (training schedules, workshops, documentation, discussion forums, etc.). You'll also find a number of case studies on the Blackboard website describing implementations at other CSU schools.
How can I use web conferencing in my blended/hybrid course?
There may be some excellent opportunities for using Blackboard Collaborate in blended/hybrid courses, but please keep in mind that the software is recommended for desktop use, not for lecture halls or smart classrooms at this time.
The technology component for hybrid courses will need to be worked out in a systematic fashion. There are several steps that should be considered well in advance of your class (for example, room reservations, inclusion in Course Catalog, software imaging, etc.):