- » Account Request
- » Alumni Account Request
- » Calendar Request
- » Access Request
- » Disk Quota Increase
- » Exiting Employee
- » Request Forms and Processes
(ITS Staff only)
The current Maintenance Management System (MMS) has been in place for 28 years and has not been updated since 1998. HSU is the last remaining user of the system in the world, and support is extremely limited. By adopting a new solution, Facilities Management will be able to move to a more efficient web-based environment for work requests, work order processing, purchasing, inventory control, chargebacks, key control, and fleet maintenance, as well as enable both staff and customers to monitor and track work requests.
7/27/15: Data loads are moving forward, and Facilities is testing the generation of functional work orders. Accounts are loaded; work continues with the Accounting Department to resolve some conficts between AiM and revenue reporting requirements. Jeanne Wielgus, Chris Hansen, and Anthony met to resolve some questions with the deployment of iPads so that Facilities can begin testing the AiM iDesk application. Regular monthly status meetings between Facilities & ITS have been scheduled beginning 8/17/15. The project continues on schedule.
6/24/15: The final piece of data (work codes) for Phase 1 is being converted from MMS+ to AiM today. Phase 2 data loads are in process, but depend on loading detailed asset information for preventative maintenance; Facilities expects to leverage upcoming data analysis from an ISES building audit for this data load. Facilities has deferred integration with PeopleSoft Finance to a later phase. CKIS has designed the web request form development, pending receipt of HSU cascading style sheets; plans are to access the form from the Facilities website, authenticated via LDAP until single sign-on is supported by the vendor. Anthony is researching whether the form will be hosted at HSU or in Fresno and will be connecting with Desktop Support to resolve questions around iPads accessing the AiM mobile application. The project continues on time.
5/28/15: Anthony Baker reports the project is progressing; phase one and two data loads, originally scheduled for April and June, have merged as a result of logical progression, but are going well. Business process reviews are taking longer than anticipated but the data loads are becoming easier, leveraging other campus implementations, which is expected to balance out the schedule somewhat. The project continues on time.
4/28/15: The MOU with Fresno State and the CKIS consulting agreement contracts have now been finalized. Project team responsibilities break out as follows:
Two days of worksessions the week of 4/20/2015 enabled the Focus Group to become familiar with AiM navigation and functionality; initial configuration is in progress. The kick-off meeting involving the entire Project Team is being rescheduled, as are a couple of module review sessions for the Focus Group. Facilities Management has received all iPads that will be used in the field and expects to distribute these by 5/1/2015, providing an opportunity for new users to familiarize themselves with the devices and determine the level of training required ahead of learning AiM.
Timelines have been updated based on the project schedule agreed with Facilities Management and CKIS for an October 5th go-live. The project end date is an estimate based on expected settling in and wrap-up activities.
3/24/15: Facilities has received the proposed Statement of Work and Project Schedule from CKIS and is gathering feedback from ITS Managers concerning the scope as well as expected ITS resource requirements for this project. The MOU with Fresno is in final review. Conversations and planning need to continue; Facilities is interested in an April start in order to work within current CKIS commitments. Timelines will be revised once the schedule has been determined.
2/25/15: Facilities has received the final business process analysis from CKIS and is currently evaluating the scope of the installation phases and related costs. Traci is working with Fresno and HSU Contracts & Procurement to craft a final MOU for Fresno's review. ITS Management has requested a meeting with Traci and Anthony to better understand the project phases, timelines, and where ITS resources will be needed. Timelines will be revised once the schedule has been determined.
1/28/15: Traci Ferdolage has selected the AssetWorks AiM tool, with services and license provided by CSU Fresno and consulting/project management services from CKIS Consulting. CKIS has completed the business process and fit/gap analysis for implementation of the tool at HSU. The draft report is in review with Facilities Management, and is expected to be final by early February; it will include priorities for implementation and process changes. The final version of this document will be: used by CKIS to prepare a cost/requirements document for HSU's completion, which will be required for developing the implementation proposal and phased implementation timeline; shared with ITS Management, who will meet with Facilities in February to begin identifying where, when and how ITS technical resources may be needed for solution implementation; and as a reference for the modules to be provided as part of our agreement with Fresno. A draft Memorandum of Understanding (MOU) with Fresno is in process between ITS, Facilities, and Contracts & Procurement; timelines will be revised once the schedule has been determined.
12/12/14: Investigation continues into a CO-supported solution for the Maintenance Management System, which would leverage an agreement currently held by Fresno with AssetWorks. Discussions are underway with a consulting company familiar with CSU AssetWorks installations; business process and fit/gap sessions scheduled for January will help shape potential business changes and best use of the AssetWorks tool. Should final decisions result in an agreement with Fresno, this consulting company would likely be re-engaged to help coordinate product implementation. Timelines will be revised once the final direction and schedule have been determined.
10/29/14: Process review worksession results have been approved and current business processes and solution requirements are being documented. While it appears the CO will not be immediately publishing a system-wide RFP, VP Joyce Lopes and Traci Ferdolage are researching recent developments from the CO that may offer solutions for (1) Facilities Conditioning, (2) Deferred Maintenance and Prioritization and (3) a Maintenance Management System that would include Work Order/Inventory management. In the meantime, requirements will continue to be documented, regardless of whether they will be incorporated into a published RFP or used to measure CO-offered solutions viability for HSU; timelines will be revised once a direction has been determined.
9/23/14: The results of the process review work sessions are in Facilities' hands for review and feedback. Traci is working with the CO to determine the timeline and next steps for the system-wide RFP, which will help inform our next steps. The timelines identified for this project remain estimates only and the status active; however, this project may be placed on hold until information from system-wide activities and other efforts indicate otherwise.
8/26/14: Process review work sessions are expected to continue for a few more weeks. Traci has learned of a possible upcoming RFP issue by the CO; this is expected to result in multiple Master Enabling Agreements (MEA), which will offer campuses a choice of Facilities Maintenance & Management Systems. Traci is in touch with the CO for HSU's possible involvement in the development and work on this RFP, which may eliminate the need for HSU to issue their own RFP; any solicitation, either system-wide or campus-level, will benefit from the process review and business needs work the Facilities teams have already done. Project timelines remain estimates only and will be updated as appropriate.
7/15/14: As part of the project planning and RFP development, the Facilities Management team is participating in process review worksessions, the first of which was held on 7/11/14. These meetings will continue in order to ensure input from all members of the management team, as well as from additional administrative areas. In parallel, Traci Ferdolage is conducting additional product research which will be considered in the RFP development and distribution process. Project timelines remain estimates only and will be updated as the product implementation begins.
6/20/14: We are preparing the Request for Proposal (RFP) and planning business process review worksessions with the various teams that will be involved. We hope to release the RFP in mid-July, with the goal of making the final product selection and issuing the contract by October 2014; the project would start shortly thereafter. Project timelines remain estimates only and will be updated as the product implementation begins.
5/8/2014: This project has been approved and will begin with a process review, scheduled to run from July through September 2014. Depending on the solution selected, implementation is targeted to take place between October 2014 and June 2015.