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Technology Help Desk Ticketing System (KBOX)

... Who is affected:  All KBOX users ...

System Status - blg10 - Jul 20 2012 - 2:29pm - 1 comment

KBOX - Login Changes

... System:  KBOX Ticketing System ...

System Status - blg10 - Jul 31 2012 - 5:47pm - 0 comments

KBOX Client

Platform:  Windows Standard Software:  Standard ...

Software List - bjt7001 - May 27 2014 - 1:06pm - 0 comments - 0 attachments

KBOX Client

Platform:  Macintosh Standard Software:  Standard ...

Software List - bjt7001 - May 27 2014 - 1:22pm - 0 comments - 0 attachments

Can I fix someone else's PC problem using QuickSupport?

... part of TeamViewer and the HSU Technology Help Desk KBOX ticketing system. (Technology Help Desk :: Remote Screen Sharing) ...

FAQ - Anonymous - Jul 25 2012 - 1:51pm - 0 comments - 0 attachments

Work Request Automation

... still be handled directly through the Help Desk and/or KBOX tickets.  Requesting ...

ITS Project - blg10 - Oct 18 2011 - 9:12am - 0 comments - 0 attachments

What information do you need to diagnose my computer problem?

... provide this information in the Technology Help Desk KBOX trouble ticket system. (Technology Help Desk) ...

FAQ - Anonymous - Jul 25 2012 - 1:52pm - 0 comments - 0 attachments

ITS Work Request - Internal Use

... if you'd like to gather more information than a KBOX ticket request. Simpler tasks are handled internally using existing ...

Webform - bjt7001 - Apr 30 2012 - 8:53am - 0 comments - 0 attachments

Data Warehouse Leadership Team :: Meeting Notes and Handouts, July 01, 2013

... and where they go to get that data. A section for KBOX data requests where the fields in the sub form change based on the ...

Page - bjt7001 - Sep 5 2014 - 3:37pm - 0 comments - 0 attachments

Data Warehouse Leadership Team :: Meeting Notes and Handouts, July 17, 2013

... distributed (see handout). The committee discussed KBOX ticket forms, how to accommodate requests for fine‐tuned reports, ... upper management. Next Steps: Meet to begin defining KBOX ticket forms in more detail. 2. Next Meeting: August 15th, ...

Page - bjt7001 - Sep 5 2014 - 3:36pm - 0 comments - 0 attachments

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