- » Account Request
- » Alumni Account Request
- » Calendar Request
- » Access Request
- » Disk Quota Increase
- » Exiting Employee
- » Request Forms and Processes
(ITS Staff only)
KBOX is the online system HSU uses to receive, process, and manage requests for assistance with University-owned hardware and software via the Technology Help Desk website.
You just need a browser to access the KBOX system
Please provide as much information as possible about the problem - the more information the Technology Help Desk people have, the quicker they will be able to find a solution to your problem.
Note that HSU supports only the following operating systems:
Read more about the system behind KBOX.
Once you're logged into KBOX, you can submit a problem report or support request, check the status of existing requests, or update an earlier problem submission with additional information, screenshots, etc.
The first screen you see is a list of any previous problem tickets submitted by you, and the current status of each ticket. You can add more details to any ticket by clicking on it to display the details, or you can create a new ticket by clicking on the New button and providing the information requested.
Please follow the guidelines provided in the CSU Responsible Use Policy when creating trouble tickets, and keep the language clean.