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System Status Archive

System Issue start Who is affected What happened
Campus Phone System Sep 3 2015 - 10:18 On campus phone users trying to make off campus calls It appears that AT&T is having an outage somewhere along our phone route. TNS is working with AT&T. Will update the system when we know more. Update #1 - there is still no known time for resolution Update #2 AT&T has restored service about 6am this morning---
Computer Labs Sep 2 2015 - 12:15 Users of ENVI, ENVI+IDL and Vlab versions of JAWS and Magic The ENVI+IDL trial license was updated and the server was rebooted to confirm the service would come back up after a reboot.
Computer Labs Sep 2 2015 - 12:15 Users of ENVI, ENVI+IDL and Vlab versions of JAWS and Magic The ENVI+IDL trial license is expired this week and needs to be updated.
CMS/Peoplesoft Sep 2 2015 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window the following items will be installed: MP 17.03, SDRC fix 003 and Admissions Student Center App Status fix 2.
Other Aug 26 2015 - 08:27 Users of Data Warehouse, IRP, DARS, Nolij, APEX apps, and Account Settings (possibly others) There is a hardware fault involving the sanstore which is causing a degradation in IO capability which becomes noticeable during heavy IO, specifically during nightly processing. The vendor is scheduled to come out on Friday and repair the issue. It is advised that until the vendor comes out any large jobs that can be put on hold should be (especially those that run during the night). This will allow for jobs that must run every night to have a higher chance to succeed in a timely manner as well as reduce that chance for database overload resulting in a loss of service. Update: Vendor has completed service and initial testing of the database systems appear to have returned to normal state. Nightly processes will be running again tonight and data should be up to date for tomorrow.
Other Aug 24 2015 - 16:40 Students and instructors using TurningPoint Clickers Students and instructors using TurningPoint Clickers are seeing errors at the system level with Clickers not functioning correctly. We will likely need to upgrade the plugin on the server and will provide updates as we learn more. UPDATE 2: We are continuing to work with Turning Technologies this morning on this issue. UPDATE 3: The issues with Turning Technologies Clickers has been fixed. Users will need to re-register their clickers in Moodle. We apologize for the inconvenience.
Campus Phone System Aug 22 2015 - 07:00 Anyone receiving calls on a digital phone Repairing file corruption on phone switch
Moodle Aug 27 2015 - 21:00 Moodle Users Moodle will be down today, Thursday 8/27 between 9-10 p.m. to correct the issues with Clickers. We expect this to be a quick process and have service restored promptly. IMPORTANT. PLEASE READ. Users will need to re-register there clickers in Moodle after the update. We apologize for the inconvenience.
Moodle Aug 27 2015 - 13:02 Moodle assignments using Turnitin Unknown. Turnitin has informed us they have corrected the issue.
Wireless Network Aug 25 2015 - 09:15 Many campus users trying to connect to campus wireless TNS is still investigating. Check back for updates.
MyApps (Self Service Software Portal) Aug 14 2015 - 10:00 People wishing to download Windows applications from the self-service application library There is an important update we'd like to install to hopefully resolve an issue we are having in one of the labs.
Other Aug 13 2015 - 17:30 OBI and remote shibboleth services Server upgrade completed.
CMS/Peoplesoft Aug 12 2015 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window, the following item will be installed: SHA2 SSL server certificate.
Other Aug 11 2015 - 19:00 Many People System Administrators are looking into the problem UPDATE: 09:40 The system is working and data is accessible, HOWEVER the system is still not 100% functional and you should NOT connect to files because IF a reboot were to happen you may Loose or corrupt your data. UPDATE: 11:24 You may use the system at this time. It is still undergoing some administrative task that may slow your operation. We will have to do some other task but will schedule them outside of normal business hours. UPDATE: 20150811 15:17 We need to run a check on the file system per support to determine that the system is once again fully operational. UPDATE: 20150812 07:41 The system has been restored to normal.
Campus Data Network Aug 11 2015 - 22:00 All network users This is part of the CNI network refresh project.
Other Aug 11 2015 - 17:30 Some users We will be removing deprecated and insecure ciphers from the TLS cipher suite on our OpenLDAP servers. UPDATE: The change has been made. No issues have been reported.
Other Aug 9 2015 - 05:00 All Users Scheduled Monthly Maintenance. *UPDATE (1)* Systems are now available.
Campus Data Network Aug 11 2015 - 22:00 All network users This is part of the CNI network refresh project.
CMS/Peoplesoft Aug 5 2015 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window, the following item will be installed: MP 17.02.
Other Aug 4 2015 - 18:00 Some users in SBS cisco hardware bug (Field Notice: FN - 26096)
Pharos Pay-for-Print Aug 3 2015 - 12:00 Users printing using Pharos Pay-for-Print This is a planned upgrade to the latest version of Pharos Pay-for-Print.
Other Aug 3 2015 - 08:00 Some campus employees An Account Center process from 8/1 was still running. We rebooted the database to clear out this running process. As of this time, those folks incorrectly listed as 'Recently Separated' are now listed as 'Staff'. We may still see a delay with getting the status propagated to systems - if this happens, the Help Desk can manually trigger an update to systems.
Campus Data Network Aug 1 2015 - 05:00 Campus Servers and users ability to reach those servers The campus is undergoing a core network refresh as part of the CSU CNI project.
CMS/Peoplesoft Jul 29 2015 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window, the following item will be installed: External Ed data insert fix modification (HUM_AD413).
Campus Web Sites Jul 23 2015 - 03:00 Anyone who uses the Begin Your Research Library Tutorial on the Library's Website During the planned outage window, a link to the pre and post-test content will be added to the Begin Your Research Library Tutorial main page.
Other Jul 23 2015 - 11:09 Anyone accessing DARS via the uachieve web service A database problem earlier this morning broke some web services. A restart of the web service was needed to clear up broken connections to the database. Restarting the service took less than a minute.
Other Jul 23 2015 - 07:45 Users of DARS, Nolij, APEX apps, and Account Settings Database failure.
CMS/Peoplesoft Jul 22 2015 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window the following items will be installed: MP 17.01.
Other Jul 21 2015 - 12:30 ** Service is once again available. ** Everyone using DARS, Nolij, APEX apps, and Account Settings ** Service is once again available. ** database down. causing services to be down. database restarted and services are back up.
Other Jul 17 2015 - 15:30 ** Service is once again available. ** HSU community wishing to schedule rooms ** Service is once again available. **
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