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System Status Archive

System Issue start Who is affected What happened
KBOX Ticketing System Mar 31 2015 - 09:00 Anyone attempting to use help.humboldt.edu, send emails to help@humboldt.edu, or respond to Help tickets We need to perform the final upgrade to the KBOX and move the system to a new image to resolve problems with swap space.
KBOX Ticketing System Mar 30 2015 - 07:15 Anyone attempting to use help.humboldt.edu, send emails to help@humboldt.edu, or respond to Help tickets The KBOX is receiving several thousands of bad emails per hour and is unable to keep up with the traffic. After a reboot, KBOX is running a check on the database which is taking some time. We will be taking the KBOX offline for a while in order to let it finish its database check and 'catch up'. ** (Update 2) The system continues to be unresponsive even when taken off line, we are in the progress of moving it to a new virtual machine template which should allow access to more resources. **(Update 2)** The new system is still importing and processing the backup files, it should come back online soon **(Update 3) ** KBOX is back online as of 2:12 PM, we will continue to monitor the service
Campus Data Network Mar 27 2015 - 14:50 Wildlife Facilities / Game Pens Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 27 2015 - 11:45 Hadley House Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 27 2015 - 11:25 Wagner House Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 27 2015 - 11:00 Feuerwerker House Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
KBOX Ticketing System Mar 27 2015 - 08:54 KBOX Users We are investigating. After rebooting, KBox went through a DB check - which failed with hundreds of log entries. Once the process stopped trying, KBox became responsive again. Dell/Kace has been contacted to connect remotely, and to check out what is wrong with the system.
Campus Data Network Mar 26 2015 - 16:45 Plant Ops / Facilities Management Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 26 2015 - 15:00 General Storage Facility, Walter Warren Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 26 2015 - 13:30 Shipping & Receiving Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Account Center Mar 26 2015 - 13:00 Schatz Lab Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 26 2015 - 11:30 Child Development Lab / Swetman Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 26 2015 - 11:00 Fish Hatchery Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 25 2015 - 10:30 Buck House, Jensen House Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
CMS/Peoplesoft Mar 25 2015 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window the following items will be installed: MP 15.04, MP 16.00, MP 16.01, MP 16.02, a retrofit to 16.02, and a modification to Student Financials. This is an extended maintenance window.
Campus Data Network Mar 24 2015 - 11:20 Jenkins Hall Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 24 2015 - 10:30 East bleachers Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 19 2015 - 11:00 North campus houses (Telonicher, Balabanis, Ceramics, Sculpture) Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
KBOX Ticketing System Mar 13 2015 - 22:00 Campus community submitting technology help tickets and ITS support staff using KBOX KBOX is way behind in needed updates. We need to upgrade KBOX in order to be supported by DELL KACE. **UPDATE**The backup was successful. Throughout this week updates will be applied. Service will be available (but possibly slow) throughout the updates except for the occasional reboot. During a reboot the service will be down for about 10 minutes. Wait and try again. *UPDATE 2** Some update steps are causing extended outages, the KBOX is currently being updated and will likely be unavailable through this evening, estimated recovery 8-9 PM *Update 3** KBox is running 5.5 and will be upgraded to 6.0 starting 5 p.m. today, Thursday 3-19-2015
Campus Data Network Mar 18 2015 - 12:17 Library, various houses, Van Matre, Gist Hall, Sci A-E, Student Health Ctr., Student Business Serv, Siemens Hall, Parc Bldg Cut-overs on CNI project May have caused the problem, but it is being investigated UPDATE 1 - Network has been updated and services have been restored.
Campus Data Network Mar 18 2015 - 10:00 Science Complex Network Cutovers Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Other Mar 18 2015 - 07:37 Campus Computers ITS is investigating the problem UPDATE1: We have a solution to resolve the issue. Please contact desktop services.
Other Mar 17 2015 - 17:30 Users trying to use Citrix Based Virtual Apps and Desktops Infrastructure changes are preformed on the Storefront server that presents users with a list of available apps and desktops. UPDATE: System were back up by 7:30 but the job was not complete until 8:20. Users that use the built-in receiver may need to either close the receiver and reopen it or reboot their computer.
Campus Data Network Mar 16 2015 - 12:05 On campus: Anyone attempting to access web pages or services off campus.Off campus: Anyone attempting to access campus services. We are investigating the problem at this time. No work with the CNI project has started. We are establishing contact with our data network vendor. **UPDATE(1)** There was a problem with the CENIC network between the Oakland and Sunnyvale backbone routers. **UPDATE(2)** We are continuing to experience intermittent outages on CENIC. As we learn more we will provide updates. **UPDATE(3)** CENIC is continuing to work with two equipment vendors to restore all services but has mitigated the impact of the outage by moving traffic to other links. Maintaining degraded status until we receive word that all is back to normal **Update(4)** CENIC is continuing to work on this issue. They performed emergency maintenance on several campus links last night and have additional maintenance scheduled at 9:00 AM. This could affect campus internet connectivity. We will continue to update as information becomes available. **Update (5)** Closing at this point. CENIC is continuing to troubleshoot their 100 GB link between Sunnyvale and Oakland, but they have moved all traffic off of that link. They will notify us via a maintenance update before attempting to move traffic back
Campus Data Network Mar 17 2015 - 11:30 Gist Hall Network Customers What Happened: Campus Network Infrastructure Upgrade Project - Phase 1. https://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 17 2015 - 15:00 SHC Network Customers Campus Network Infrastructure Upgrade Project - Phase 1. https://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Other Mar 18 2015 - 08:30 People wishing to download Windows applications from the self-service application library We are patching the myapps service to resolve some outstanding issues.
Campus Data Network Mar 16 2015 - 15:00 Library network customers Campus Network Infrastructure Upgrade Project - Phase 1. https://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 13 2015 - 06:00 All campus network users Previously when this was connected it caused a network outage affecting campus network users.
Other Mar 15 2015 - 05:00 All Users Scheduled Monthly Maintenance.
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