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System Status Archive

System Issue start Who is affected What happened
KBOX Ticketing System Oct 18 2011 - 17:30 KBOX Users ITS Sysadmins are planning to reboot the Virtual KBOX Appliance at 5:30 p.m., Tuesday 10-18-2011.
Campus Data Network Oct 27 2011 - 16:00 All Students, Faculty, & Staff occupying the Bret Harte House building # 52. As part of the campus ITRP2 network project, network equipment will be replaced every 3-5 years to keep the campus data network modern, secure and robust.
KBOX Ticketing System Oct 17 2011 - 08:13 KBOX Users Yesterday we migrated to a virtual instance of KBOX and it was working perfectly. This morning it's prompting for a license key. We're investigating and will update. The license key has been re-applied. A ticket with DELL will be opened to find out why the license key expired.
Wireless Network Oct 15 2011 - 10:00 All campus community using HSUWireless and ResnetWireless Due to exceptional growth in wireless network usage, the campus has nearly reached a user association license limitation in the current version of Aruba OS and upgrading to the next major release removes the limitation. Be advised should the campus reach the limit before October 15th, emergency maintenance will be performed on an earlier date.
Other Oct 15 2011 - 07:30 Everyone in Science A Saturday AM
Other Oct 16 2011 - 05:00 All Users Monthly Maintenance Window
Campus Data Network Oct 20 2011 - 16:00 All Students, Faculty, & Staff occupying the Hadley House building # 56. As part of the campus ITRP2 network project, network equipment will be replaced every 3-5 years to keep the campus data network modern, secure and robust.
Directory Services Oct 13 2011 - 18:00 Moodle, CFS, Google, Student Center, etc may be affected We are modifying the LDAP directory server to store departmental ID numbers.
Other Oct 11 2011 - 17:30
OBI Oct 6 2011 - 09:06 Faculty, Staff using OBI All tables did not refresh during nightly load
Campus Data Network Oct 13 2011 - 16:00 All Students, Faculty, & Staff occupying the Balabanis Multicultural House building 55. As part of the campus ITRP2 network project, network equipment will be replaced every 3-5 years to keep the campus data network modern, secure and robust.
Computer Labs Oct 3 2011 - 09:10 All users trying to print in Computer Labs The Pharos print server had to be restarted.
Computer Labs Oct 3 2011 - 08:30 All users trying to print in Computer Labs Pharos server is unavailable. We are checking into the problem. Please check back for updates.
Campus Data Network Sep 27 2011 - 16:23 All network users in SBS A network switch in SBS is overheating. If it does not cool soon, it will go down. TNS is working on the issue. Switch has cooled sufficiently for emergency to be over. TNS will continue to monitor situation.
Account Center Sep 23 2011 - 11:33 People using Google Apps
Wireless Network Sep 23 2011 - 09:13 Handheld devices using any campus wireless network This morning at 5am, all handheld devices were erroneously expired on the campus wireless NAC system when a poorly configured Cron job (an automated task) executed. This Cron job was created by the vendor for last Thursday when the campus expanded our IP space to resolve this very issue with handheld device registration intervals. The vendor is restoring the state of trusted devices as of 23SEP11 at 5am. The Cron job has been removed. We apologize for the inconvenience.
Campus Phone System Sep 20 2011 - 07:30 Marine Lab phone users, people calling Marine Lab Marine Lab phone services now up. Due to degraded facilities, AT&T had to replace the copper and repeaters and are now up on Fiber.
CMS/Peoplesoft Sep 21 2011 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions DARS - IMS Catalog Year (new)
Network Folders Sep 20 2011 - 20:24 All Network Folders Users Winbind on NRS-LABS stopped working, and had to be restarted manually. Automated Winbind restarts have been expanded from 03:45 a.m. Mondays, and Thursdays only to every day of the week.
Pharos Pay-for-Print Sep 20 2011 - 17:30 All Pharos Users Pharos Printing stopped due to a yet unknown error. Print Server had to be rebooted to re-enable Pharos Printing. ITS-Sysadmins will investigate the source of the problem in the morning.
CMS/Peoplesoft Sep 22 2011 - 18:00 Finance (CFS) and CFS Data Warehouse users CMS Central will install several updates. None of the updates change the functionality of the system for end users.
Campus Data Network Sep 29 2011 - 16:00 All Students, Faculty, & Staff occupying the Telonicher House building 54 As part of the campus ITRP2 network project, network equipment will be replaced every 3-5 years to keep the campus data network modern, secure and robust.
Campus Data Network Sep 29 2011 - 16:00 All Students, Faculty, & Staff occupying the Telonicher House building 54 As part of the campus ITRP2 network project, network equipment will be replaced every 3-5 years to keep the campus data network modern, secure and robust.
OBI Sep 19 2011 - 12:00 OBI Report system users System was restarted again at about 1:50pm to finish the update that was started at noon today.
Wireless Network Sep 8 2011 - 09:14 Wireless mobile devices only When HSU rolled out the ImpulsePoint Network Access Control in July 2011 we configured it to allow handheld and mobile devices to stay registered as long as they were active on the network at least once a week. Recently Impulse Point applied a security patch to their product which resulted in this behavior changing and re-authentication being required roughly once per day on mobile devices. We are working with the vendor to find a solution to this problem. In the meantime, we apologize for the inconvenience.
Wireless Network Sep 16 2011 - 04:00 All campus community using HSUWireless and ResnetWireless The HSU campus continues to see increasing numbers of wireless devices associating to the wireless networks. Starting at 1pm today (9/15/11) some users may not be able connect to HSUWireless due to a lack of available IP addresses in our access pool. Capacity will also be added to ResnetWireless. We expect this change will ultimately resolve the issue originally created by a necessary vendor security patch last week. We apologize for the inconvenience and appreciate your patience in working through this issue. This was completed at 5:04am this morning.
Account Center Sep 15 2011 - 07:10 Account Center users We are checking into the problem. Please check back for updates. --------------- UPDATE: Updates to Peoplesoft tables last night broke download process for Account Center.
Other Sep 18 2011 - 05:00 All Users ITS Scheduled Maintenance Window. All Data Center Systems will be patched, and rebooted.
CMS/Peoplesoft Sep 14 2011 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions Mentor Update (MP 13.04) and BioDemo customization update installations during our CMS Central maintenance window.
OBI Sep 13 2011 - 12:19 OBI Report system users The server ran out of disk space and the OBI software got confused. We're still trying to determine what cause the disk space issue.
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