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System Status

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System Status Archive

System Issue start Who is affected What happened
Computer Labs Oct 3 2011 - 09:10 All users trying to print in Computer Labs The Pharos print server had to be restarted.
Computer Labs Oct 3 2011 - 08:30 All users trying to print in Computer Labs Pharos server is unavailable. We are checking into the problem. Please check back for updates.
Campus Data Network Sep 27 2011 - 16:23 All network users in SBS A network switch in SBS is overheating. If it does not cool soon, it will go down. TNS is working on the issue. Switch has cooled sufficiently for emergency to be over. TNS will continue to monitor situation.
Account Center Sep 23 2011 - 11:33 People using Google Apps
Wireless Network Sep 23 2011 - 09:13 Handheld devices using any campus wireless network This morning at 5am, all handheld devices were erroneously expired on the campus wireless NAC system when a poorly configured Cron job (an automated task) executed. This Cron job was created by the vendor for last Thursday when the campus expanded our IP space to resolve this very issue with handheld device registration intervals. The vendor is restoring the state of trusted devices as of 23SEP11 at 5am. The Cron job has been removed. We apologize for the inconvenience.
Campus Phone System Sep 20 2011 - 07:30 Marine Lab phone users, people calling Marine Lab Marine Lab phone services now up. Due to degraded facilities, AT&T had to replace the copper and repeaters and are now up on Fiber.
CMS/Peoplesoft Sep 21 2011 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions DARS - IMS Catalog Year (new)
Network Folders Sep 20 2011 - 20:24 All Network Folders Users Winbind on NRS-LABS stopped working, and had to be restarted manually. Automated Winbind restarts have been expanded from 03:45 a.m. Mondays, and Thursdays only to every day of the week.
Pharos Pay-for-Print Sep 20 2011 - 17:30 All Pharos Users Pharos Printing stopped due to a yet unknown error. Print Server had to be rebooted to re-enable Pharos Printing. ITS-Sysadmins will investigate the source of the problem in the morning.
CMS/Peoplesoft Sep 22 2011 - 18:00 Finance (CFS) and CFS Data Warehouse users CMS Central will install several updates. None of the updates change the functionality of the system for end users.
Campus Data Network Sep 29 2011 - 16:00 All Students, Faculty, & Staff occupying the Telonicher House building 54 As part of the campus ITRP2 network project, network equipment will be replaced every 3-5 years to keep the campus data network modern, secure and robust.
Campus Data Network Sep 29 2011 - 16:00 All Students, Faculty, & Staff occupying the Telonicher House building 54 As part of the campus ITRP2 network project, network equipment will be replaced every 3-5 years to keep the campus data network modern, secure and robust.
OBI Sep 19 2011 - 12:00 OBI Report system users System was restarted again at about 1:50pm to finish the update that was started at noon today.
Wireless Network Sep 8 2011 - 09:14 Wireless mobile devices only When HSU rolled out the ImpulsePoint Network Access Control in July 2011 we configured it to allow handheld and mobile devices to stay registered as long as they were active on the network at least once a week. Recently Impulse Point applied a security patch to their product which resulted in this behavior changing and re-authentication being required roughly once per day on mobile devices. We are working with the vendor to find a solution to this problem. In the meantime, we apologize for the inconvenience.
Wireless Network Sep 16 2011 - 04:00 All campus community using HSUWireless and ResnetWireless The HSU campus continues to see increasing numbers of wireless devices associating to the wireless networks. Starting at 1pm today (9/15/11) some users may not be able connect to HSUWireless due to a lack of available IP addresses in our access pool. Capacity will also be added to ResnetWireless. We expect this change will ultimately resolve the issue originally created by a necessary vendor security patch last week. We apologize for the inconvenience and appreciate your patience in working through this issue. This was completed at 5:04am this morning.
Account Center Sep 15 2011 - 07:10 Account Center users We are checking into the problem. Please check back for updates. --------------- UPDATE: Updates to Peoplesoft tables last night broke download process for Account Center.
Other Sep 18 2011 - 05:00 All Users ITS Scheduled Maintenance Window. All Data Center Systems will be patched, and rebooted.
CMS/Peoplesoft Sep 14 2011 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions Mentor Update (MP 13.04) and BioDemo customization update installations during our CMS Central maintenance window.
OBI Sep 13 2011 - 12:19 OBI Report system users The server ran out of disk space and the OBI software got confused. We're still trying to determine what cause the disk space issue.
Other Sep 11 2011 - 04:00 All DW-RPT Users The server has been reported down by Nagios. Event Viewer indicated, that the system received an automatic update, that triggered a reboot (Windows Server 2003 Hotfix KB2607712). The system did not boot up properly, and had to be remotely power cycled.
CMS/Peoplesoft Sep 7 2011 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions Student Services Sticker ID Summary: fix OLLI code error (required by Summer 2012 but allows to be incorporated with HCM 9.0 Pass 3) HUM_STUD_FIX_AUG_2011 (in STG & DVL as of 7/29)
CMS/Peoplesoft Sep 8 2011 - 18:00 CFS (Finance) or CFS Data Warehouse users and programmers CMS Central will apply a campus interface customization. Refer to CO's CFSPRD 1048 2011 Bulletin dated September 6, 2011.
Network Folders Sep 1 2011 - 12:00 All Network Folders Users The Winbind process stopped working, and had to be restarted. It has since been set to restart at night Mondays, and Thursdays.
Wireless Network Sep 1 2011 - 05:00 Any user accessing the HSUWireless, ResnetWireless or Resnet Wired Network In order to resolve an important security issue, the TCP port used in the Safe Connect messaging portal at https://nac.humboldt.edu:8443/ will be changed from 8443 to 9443 or https://nac.humboldt.edu:9443/ . Be sure to grant the Safe Connect process access to port 9443 through your firewall if prompted. If you are repeatedly prompted to install the Policy Key, even though it is running - check your firewall settings before contacting the Help Desk or ResNet Desk if you live on campus.
Campus Phone System Aug 26 2011 - 09:15 All campus users trying to reach voice mail, some callers trying to reach some campus extensions Problem has resolved. Cause is still being investigated
Campus Data Network Aug 25 2011 - 03:00 All network users in all Houses, Marine Lab at Trinidad, Natural History Museum, University Center, and Resnet, and all Wireless users Due to De-gradated service, TNS will be restarting the Siemens Hall Core Switch. If your network service does not come up after that time frame, reboot your system.
CMS/Peoplesoft Aug 25 2011 - 18:00 Anyone who uses PeopleSoft Finance (CFS) CMS Central will install fixes that do not affect campus users, except that the system will not be available. Reference CFS Bulleting 1045 2011
Wireless Network Aug 22 2011 - 11:35 Campus wireless users Allocated IP space is exhausted. Resolution: Allocate additional IP space
CMS/Peoplesoft Sep 4 2011 - 00:01 Anyone who uses PeopleSoft or runs CRON jobs from 9/3 at 5 p.m.-9/4 6:30 a.m. Chancellor's Office ITS Support Center monthly maintenance. Reference bulletin ITS 2011 0170
Other Aug 19 2011 - 17:30 All Users of SHC-Term, SHC-Pyramed More RAM will be added, systems need to be restarted.
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