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System Status Archive

System Issue start Who is affected What happened
VLAB Apr 16 2015 - 17:00 Anyone trying to use the Citrix Virtual Lab remotely Need to readdress this in support of Identity Management 2.0 project
Other Apr 15 2015 - 09:08 CashNET Users The issue has been identified by all CSU campuses and is being looked into by both CashNET and the CSU. Stay tuned for updates.
KBOX Ticketing System Apr 14 2015 - 16:45 Anyone trying to access the KBOX ticketing system KBOX stopped receiving email status updates. Further investigation revealed one or more services not running. We are also experiencing an issue with tickets not showing up in searches. Working with Dell Tech Support. They requested we reboot KBOX while they monitor. UPDATE(1): There seems to be a problem with communication between the SMTP server and KBOX and we are testing changes to the Firewall to see if that helps. KBOX is unable to send out status update emails as they are not being received from the SMTP server. *** Update *** Too much Spam "clogged" the queue between the SMTP server, and KBox, resulting in new connections being rejected. The issue has been mitigated for now by additionally removing unwanted "trash@help.humboldt.edu" queued mail on SMTP server every 5 minutes.
KBOX Ticketing System Apr 10 2015 - 17:30 Anyone trying to access the KBOX ticketing system Following the upgrade of KBOX we noticed we were not receiving email status updates. Further investigation revealed one or more services not running. We are hopeful that rebooting KBOX will start these services. UPDATE: KBOX is back up and all services are running. Updated status emails are successfully being sent.
Account Center Apr 11 2015 - 17:00 Google Users (But not really) Google Provisioning API has been updated by Google and we are rolling out the changes to use this new API.
Campus Data Network Apr 8 2015 - 20:52 Wired and Wireless Users Denial of Service (DoS) attack.
Other Apr 8 2015 - 11:04 Everyone (UPDATE) VLAB is back up A problem occurred while troubleshooting another system (Fischer), that caused VLAB to be unavailable on the network. Sys Admins and TNS are working on a solution.
CMS/Peoplesoft Apr 8 2015 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window MP 16.03 and an Absence Management calculation fix will be installed.
Account Center Apr 6 2015 - 15:00 Users who received an email from fischer_live@humboldt.edu Account Center periodically resyncs Active Directory passwords. Monday at 3:00 PM we enabled the Fischer ctrl-alt-delete password capture service. This service had the unexpected result in capturing the Account Center resyncs and pushing those out to other systems through Fischer. One of the processes through Account Center is to set the password in Active Directory to a dummy password first, then set the true password. Fischer may have pushed this dummy password instead the other systems instead of the true password.
Moodle Apr 7 2015 - 23:00 All Moodle Users PC 137.150.111.22 was creating an endless loop of Apache treads, effectively "drowning out" all other legitimate access to Moodle. The PC has been temporarily blocked in the host firewall. PC may have a stuck keyboard, or be caught on a page creating an infinite loop on the Web Server. Rebooted server after Firewall rule.
Office Computers Apr 3 2015 - 15:38 Some Staff & Faculty Windows Computers Beginning Monday, April 6th, the Citrix Receiver will be uninstalled from computers that do not specifically require it (computers connecting to CalState Forms and Raiser’s Edge will be excluded). If you still need the Citrix Receiver, you can re-install it from myapps.humboldt.edu (for information on using MyApps see http://www2.humboldt.edu/its/myapps-instructions).
Campus Data Network Apr 2 2015 - 15:30 Marine Care Center Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Wireless Network Apr 2 2015 - 09:10 Wireless users in Harry Griffith Hall Wireless Access Point appears to be down. TNS is working to resolve the problem. Check back for updates. ** Update 1 - 9:50am, wireless service has been restored.
KBOX Ticketing System Apr 1 2015 - 08:30 Anyone trying to create a ticket The final upgrade step yesterday may have caused issues with the database
KBOX Ticketing System Mar 31 2015 - 09:00 Anyone attempting to use help.humboldt.edu, send emails to help@humboldt.edu, or respond to Help tickets We need to perform the final upgrade to the KBOX and move the system to a new image to resolve problems with swap space.
KBOX Ticketing System Mar 30 2015 - 07:15 Anyone attempting to use help.humboldt.edu, send emails to help@humboldt.edu, or respond to Help tickets The KBOX is receiving several thousands of bad emails per hour and is unable to keep up with the traffic. After a reboot, KBOX is running a check on the database which is taking some time. We will be taking the KBOX offline for a while in order to let it finish its database check and 'catch up'. ** (Update 2) The system continues to be unresponsive even when taken off line, we are in the progress of moving it to a new virtual machine template which should allow access to more resources. **(Update 2)** The new system is still importing and processing the backup files, it should come back online soon **(Update 3) ** KBOX is back online as of 2:12 PM, we will continue to monitor the service
Campus Data Network Mar 27 2015 - 14:50 Wildlife Facilities / Game Pens Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 27 2015 - 11:45 Hadley House Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 27 2015 - 11:25 Wagner House Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 27 2015 - 11:00 Feuerwerker House Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
KBOX Ticketing System Mar 27 2015 - 08:54 KBOX Users We are investigating. After rebooting, KBox went through a DB check - which failed with hundreds of log entries. Once the process stopped trying, KBox became responsive again. Dell/Kace has been contacted to connect remotely, and to check out what is wrong with the system.
Campus Data Network Mar 26 2015 - 16:45 Plant Ops / Facilities Management Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 26 2015 - 15:00 General Storage Facility, Walter Warren Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 26 2015 - 13:30 Shipping & Receiving Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Account Center Mar 26 2015 - 13:00 Schatz Lab Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 26 2015 - 11:30 Child Development Lab / Swetman Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 26 2015 - 11:00 Fish Hatchery Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
Campus Data Network Mar 25 2015 - 10:30 Buck House, Jensen House Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
CMS/Peoplesoft Mar 25 2015 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window the following items will be installed: MP 15.04, MP 16.00, MP 16.01, MP 16.02, a retrofit to 16.02, and a modification to Student Financials. This is an extended maintenance window.
Campus Data Network Mar 24 2015 - 11:20 Jenkins Hall Campus Network Infrastructure Upgrade Project - Phase 1. http://www2.humboldt.edu/its/cni-network-core-upgrade-schedule
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