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System Status

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System Status Archive

System Issue start Who is affected What happened
KBOX Ticketing System Jan 26 2016 - 18:00 Any attempting to log into the KBOX ticket system to view or create tickets. The KBOX is not currently sending email notifications about changes to tickets. We need to reboot the system in order to correct this problem. We apologize for any inconvenience this may cause. Update: Kbox has been rebooted and is available.
CMS/Peoplesoft Jan 27 2016 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window, the following items will be installed: a retrofit to MP 19.00, MP 19.01, CollegeScheduler upgrade to Planner 3 and an update to the Satisfactory Academic Progress modification.
Other Jan 22 2016 - 08:17 Account Center Users Service has become unavailable. Please refrain from using application until resolution has been posted. UPDATE: Services are now restored. Please resume use of application.
Campus Data Network Jan 20 2016 - 08:06 Network Users at Marine Lab Trinidad Update # 1 - Service was restored about 8:45am. And has been stable since. **** Contacted Suddenlink. They have confirmed that their services are down in that area. They are working on it. No official time of restoration, but they say it will most likely be 3 to 4 hours at a minimum.
CO Portal Jan 19 2016 - 11:49 myHumboldt portal users We are investigating.
Other Jan 14 2016 - 09:28 Laptop users trying to access campus resorces via Direct Access ITS is investigating the problem UPDATE: 10:16 The system is working again. We are still investigating the cause.
Other Jan 13 2016 - 06:45 Anyone who uses the myHumboldt Portal. During this short outage, ITS will check server configurations and change if needed and bounce the database server, PAHUMPRD.
Pharos Pay-for-Print Jan 11 2016 - 05:00 Anyone wishing to print on Pharos printers UPDATE: Pharos is back online. We are testing offline billing implementation in Pharos.
Other Jan 8 2016 - 17:00 Anyone who uses the myHumboldt Portal. UPDATE: The upgrade has been completed. If you experience any issues with myHumboldt after this upgrade, please submit a help desk ticket. During this outage period, we will be upgrading the Portal production environment to version 8.54.12.
Other Jan 10 2016 - 05:00 All users Monthly maintenance window. Completed.
Computer Labs Jan 7 2016 - 10:37 Users of AutoCAD, Maya, Mathematica, Riverware, NI LabVIEW, SolidWorks, CodonCode Aligner, Trimble GPS Pathfinder Office The version of the Wolfram Mathematica license server service needed updating.
CMS/Peoplesoft Jan 6 2016 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window the following items will be installed: MP 19.00 and associated retrofits.
KBOX Ticketing System Jan 5 2016 - 19:00 KBOX Users It's just a planned upgrade. Update- The upgrade has been completed.
KBOX Ticketing System Jan 5 2016 - 19:00 Help desk. Users of the ticketing system Planned outage to upgrade. Update- kbox has been upgraded. Please advise of any issues.
Moodle Jan 4 2016 - 08:00 Anyone that uses Moodle for courses on was down for patching Moodle, various Moodle plugins and performing database maintenance. The required maintenance went really well and we finished ahead of schedule. We thank you for your patience.
Other Jan 4 2016 - 08:00 Library patrons using Interlibrary Loan service Update: Server needs additional configure. Will reschedule update. Update: Additional OCLC support required. Configuration change to campus single sign on.
Other Dec 23 2015 - 09:00 Some users The shutdown and cloning of bay has been cancelled.
Computer Labs Dec 18 2015 - 16:30 Users of ArcGIS, ERDAS, ATCOR 2013, MatLab (ITS Interdisciplinary Labs), Minitab, and SPSS There was a change that required a port to be specified through the firewall. A reboot is needed to test functionality.
CMS/Peoplesoft Dec 16 2015 - 22:05 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions ITS needs to add memory to the system to enable PeopleSoft to keep functioning, which must be done at the earliest opportunity. That opportunity comes at 10pm tonight, Wednesday December 16. PeopleSoft is expected to be down for no more than 30 minutes while the memory is added; myHumboldt should remain available, but if it does need to come down as well, a list of accessible applications and links to get to them will be displayed automatically.
Campus Data Network Dec 10 2015 - 07:25 Network Users in Student Business Services, Walter Warren House, and Marine Care Facility Hardware failures due to power loss.
Other Dec 9 2015 - 10:36 AT&T Cell Phone customers and some area phone lines AT&T had a fiber cut in Eureka.
Moodle Dec 7 2015 - 09:52 Admitted students trying to get into their Humboldt Online Orientation Program (HOOP) online course.
Moodle Dec 7 2015 - 12:19 All trying to access HOOP/Moodle
CMS/Peoplesoft Dec 4 2015 - 17:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During this PeopleSoft (HCM) outage starting today Friday, Dec. 4th at 5 p.m., CMS is performing a mandated upgrade to the underlying PeopleTools code. At the completion of the upgrade, we will be on version 8.54. **UPDATE: The upgrade is complete. PeopleSoft (HCM) is available including Faculty Center and Student Center.
Other Dec 4 2015 - 18:00 Anyone trying to access myHumboldt portal & portal-linked applications ITS is investigating; check back for updates
Other Dec 4 2015 (All day) Anyone using the CSU Portal, Zimride, OBI, and other Shibboleth service providers Update rescheduled. Completed.
Other Nov 25 2015 - 18:00 All users of myHumboldt Portal. This outage is required to upgrade the underlying database to Oracle 12c for the PeopleTools and Portal upgrade which is scheduled for the first weekend in December. UPDATE: Upgrade has been completed and the service is available.
Other Nov 23 2015 - 12:00 Anyone who uses DARS. Between noon and 5 p.m. today, DARS will be upgraded to version 4.3. For details, see the campus announcement dated 11/18.
KBOX Ticketing System Nov 21 2015 - 23:00 Help desk and ticketing system users We will be making another attempt to upgrade the ticketing system. The issue we encountered previously is a known issue that will be addressed this weekend. Update: The ticketing system has been upgraded and is available.
Wireless Network Nov 22 2015 - 05:00 Anyone using HSUWireless-Secure, Eduroam, and HSUWireless A software bug has been identified in the current version of the router software affecting these networks. Vendor recommends upgrade to resolve the issue. ***UPDATE*** Maintenance is complete and wireless networks are available.