Get Help

Online: Request Help
Phone: (707) 826-HELP (4357)
Email: help@humboldt [dot] edu
In Person: Library 120 • Hours
Reset HSU Password
System Status

Services For

System Status Archive

System Issue start Who is affected What happened
ITS Web Site Feb 2 2011 - 09:55 Users trying to access the humboldt webserver The HSU Webserver was unavailable for less than 5 minutes. It is now available. We are looking into the cause.
Network Folders Feb 2 2011 - 05:00 Windows users attempting to connect to the U: Drive The system was unavailable and had to be rebooted.
Pharos Pay-for-Print Jan 29 2011 - 13:30 All computer lab users trying to print After rebooting the principal Pharos Print Server, printing started working again according to Tyler's tests. ITS will examine the logs to find out what caused printing to stop on Monday.
Network Folders Jan 27 2011 - 04:45 All Folders Users Several settings changes have to be committed to the Samba configuration file, that require a restart of the Samba service.
Account Center Jan 27 2011 - 04:45 All Folders Users Several settings changes have to be committed to the Samba configuration file, that require a restart of the Samba service.
Network Folders Jan 26 2011 - 15:05 All Folders Users The SMB server rebooted unexpectedly, and is back up.
CMS/Peoplesoft Jan 26 2011 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions HUM-SR006, Student Services Mod (Fix)**
ITS Web Site Jan 27 2011 - 17:30 ITS Web Site users To allow ITS staff to make revisions to current content, as well as publish new material, three modules will be installed to enable revisioning. ITS staff granted the new role of Revision Creator can revise or publish new content, which must be authorized for public viewing by an ITS web site administrator.
Network Folders Jan 25 2011 - 16:11 All Folders Users The server ran out of memory and swap, likely due to NFS becoming stale. The Server will be added to Intermapper for automatic notification.
Network Folders Jan 19 2011 - 08:00 All Folders Users Samba services seem to spawn out-of-sync with the connected users count over time, until a point where Samba becomes unresponsive and has to be restarted.
Network Folders Jan 20 2011 - 21:00 All Folders Users Folders will be migrated from NRS-LABS to a new RedHat 6 server, and NFS mounted back to NRS-LABS.
Directory Services Jan 20 2011 - 21:00 Users authenticating to web based services (Moodle, Email, Wireless, Student Center) We are modifying some access policies for LDAP data.
Directory Services Jan 20 2011 - 21:15 CFS and Google Users We are modifying some information on the login pages and fixing a setting that causes a certificate error for a small number of web browsers.
Network Folders Jan 19 2011 - 10:21 All Users accessing Network Folders Network Folders are currently unavailable but we're rebooting and expect to be up again within 5 or 10 minutes.
Network Folders Jan 18 2011 - 10:06 Users trying to access U: drive - Network Folder The installed Samba server package on NRS-LABS has a hard coded concurrent connection limitation, and will get replaced at 17:00 PST today 1-18-2011. The new version does not have this limitation.
Other Jan 16 2011 - 11:00 Some Windows Server Users The application time of a rolled-out GPO change may take longer to apply than initially expected.
Directory Services Jan 16 2011 - 08:21 Windows Computers
Email and Calendaring Jan 13 2011 - 05:00 All Zimbra Email and Calendar Users The planned server reboot could be avoided.
Campus Data Network Jan 12 2011 - 07:00 Should NOT affect data service. This notice is just in case. There is a need to update Port Channel and VLAN configuration to building.
Email and Calendaring Jan 12 2011 - 05:00 All Zimbra Email Users The Zimbra server needs to be rebooted due to a technical glitch.
Campus Data Network Jan 14 2011 - 07:00 All Students, Faculty, & Staff occupying Kinesiology & Athletics during upgrade window. As part of the CSU ITRP2 network project, network equipment will be replaced every 3 - 5 years to keep the campus data network modern, secure and robust. See for the HSU project schedule. The ITRP2 project charter can be found at
Hyperion Jan 10 2011 - 08:00 Hyperion Users Hyperion was temporarily down but should be up again. Please advise the help desk (x4357) of any uncharacteristic Hyperion behavior. Thank you!
Campus Data Network Jan 8 2011 - 03:00 Any devices connected to wired or wireless networks in Social Sciences 3rd & 4th floors, and Science A 5th floor. All CSU campuses were notified recently of a stability flaw that affected wired network switches at CSU Chico. After O.S. Upgrades on 1/7/11 at 03:00AM, select switches did not return to optimal status. This was caused because one of the switches in these two stacks required a boot loader upgrade whereas the others in the stack did not. This resulted in the preferred master switch reloading twice - once to initiate the image upgrade and the other to initiate the boot loader image upgrade. This caused a backup stack member switch to boot as the master, resulting in sub-optimal L2 forwarding. An additional reload is required.
Account Center Jan 7 2011 - 13:24 Users trying to set their password Service is being restarted. Check back for updates.
Network Folders Jan 7 2011 - 10:21 All Users accessing Network Folders Please advise if you notice the Network Folders behaving uncharacteristically by phoning or mailing the help desk (707-826-4357 or x4357 on-campus, or Thank you!
Network Folders Jan 7 2011 - 09:28 All Users accessing Network Folders We are currently investigating. Check back for updates.
Directory Services Jan 6 2011 - 17:30 All Windows and Mac Logins, File Server (Shares) Access, Network Folders Access ITS will be performing tests and replacing the last Windows 2003 AD Server with a Windows 2008 AD Server.
Campus Data Network Jan 7 2011 - 03:00 Any devices connected to wired or wireless networks in Behavioral & Social Sciences Building (SS), Natural Resources, Kinesiology & Recreation, Science B, Siemens Hall, Library, and Science D All CSU campuses were notified recently of a stability flaw. Network technicians will be upgrading the affected switches to a new O.S. version now to reduce the risk of a possible unpredictable outage in the future.
Other Jan 6 2011 - 17:20 Users logging into Hyperion and/or OBI, data access from DWHUMPRD DWHUMPRD will be bounced to update backup procedures.
CMS/Peoplesoft Jan 6 2011 - 18:00 PeopleSoft CFS (Finance) users CMS Central will install maintenance packs 3.04, 3.05, and 3.06.