Get Help

Online: Request Help
Phone: (707) 826-HELP (4357)
Email: help@humboldt [dot] edu
In Person: Library 120 • Hours
Reset HSU Password
System Status

Services For

System Status Archive

System Issue start Who is affected What happened
Other Jan 12 2014 - 05:00 All Users Scheduled Monthly Maintenance
Other Jan 7 2014 - 07:00 Student Health Center Migration has been completed. Please advise the help desk of any issues.
Campus Data Network Jan 6 2014 - 09:40 Resnet wired and wireless network users only All services have been restored. Cause was due to the Layer 3 switch that crashed. TNS is investigating.
Campus Data Network Jan 3 2014 - 08:00 Health Center network users only (those connected to this switch) *** As of 1/3/14 9am, the upgrade has been completed, service is restored. *** The switch is at maximum capacity. TNS is upgrading the switch to increase its capacity.
Off-Campus Internet Connection Dec 16 2013 - 12:01 Possibly any network user on Campus Service has been restored. Cenic, our internet provider, is working with AT&T to see what happened.
Campus Data Network Dec 16 2013 - 10:34 Network users at Marine Lab Trinidad only ** Update as of 10:48am, service has been restored. Suddenlink CPE lost sync with the DOCSIS 3 neighborhood node for unknown reasons. Logs show issues with sync in the last ten days. A Suddenlink technician has been dispatched to check signal levels ASAP. ** Unknown at this time. TNS is investigating. Check back for updates.
Pharos Pay-for-Print Dec 13 2013 - 09:00 People printing in labs The server was rebooted to resolve communication errors among the print servers.
Campus Data Network Dec 10 2013 - 14:50 Network Users in Bret Harte House and Warren House ** Update as of 4:15pm. Cause: A critical routing process was resource starved due to excessive resource usage by another process. *** Unknown. TNS is still investigating the cause. Service is restored.
Other Dec 12 2013 - 07:00 Camtasia Relay service users A work around was created to put the services back online on the 3rd. This work period is to repair the original problem.
Campus Phone System Dec 9 2013 - 11:05 All campus users trying to make long distance phone calls ** Service has been restored. Still working with AT&T on issues. ** Unknown at this time, TNS is investigating.
Wireless Network Dec 6 2013 - 10:20 Wireless users on the 5th floor of BSSB building ** Update as of 11:15am, Access Point was replaced and service has been restored. ** One of the Access Points has stopped working. TNS is working to replace it. Check back for updates.
Google Apps - Mail Dec 6 2013 - 10:19 ** Service is once again available ** Google E-mail Users ** Service is once again available ** Currently investigating.
Other Dec 4 2013 - 07:00 Vlab, Virtual Desktop, Citrix Users The license server version must be upgraded for the newer versions of xenApp and xenDesktop that are being deployed
Campus Phone System Dec 8 2013 - 08:00 Any campus phone user making local telephone calls TNS will be upgrading our AT&T local dialing trunks from analog to digital.
CMS/Peoplesoft Nov 27 2013 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window the following items will be installed: Data Warehouse CLOB convert mod, Self Service Advisor Mod, Update to the Student ID Summary, and Change to field trip checklist.
Wireless Network Nov 26 2013 - 08:30 All campus community on campus Tuesday November 26th For Users: In order to keep the network working well, we have to add more capacity. If you will be here November 26th, you'll have to use a wired connection in your office. For IT Support: Additional IP sub-nets will be added to the existing Vlan pool to bring total support to just over 16K devices. This will change the main hashing algorithm used for load balancing among sub-nets, which necessitates forcing all devices to re-authenticate post outage.
KBOX Ticketing System Nov 21 2013 - 13:15 All KBox Users N/A
Off-Campus Internet Connection Nov 20 2013 - 21:29 All campus community on and off campus ***Final Update @ 22:25*** DoS attack against campus Resident caused significant delays in accessing the Internet from on campus. It also caused network delays in accessing HSU services from off campus. The attack was mitigated by HSU's upstream ISP, CENIC around 22:15. ***UPDATE 21:53 - Cause Identified as a Denial of Service Attack (Dos). We are working to isolate and filter the traffic. *** Unknown at this time, will post more information as it becomes available.
CMS/Peoplesoft Nov 20 2013 - 18:00 All CFS Production (FCFSPRD) and CFS Data Warehouse application and database services users. CFS Production (FCFSPRD) and CFS Data Warehouse application and database services will be unavailable, including process schedulers and integration broker, while Physical Inventory Tracking Report and CFS SSO Authentication are installed.
Campus Data Network Nov 20 2013 - 08:01 Network users in Warren House *** A UPS device was damaged by rain. Once the unit was replaced, service was restored. *** TNS is investigating. Check back for updates.
Campus Phone System Nov 17 2013 - 08:00 Campus phone users The existing T1 trunk needs to be upgraded. *** Update: TNS had to rollback configuration due to configuration issues on AT&T's end. AT&T has been contacted and a new cutover date will be scheduled.
Wireless Network Nov 17 2013 - 07:00 Wireless users The current SSL certificate will be expiring. A new SSL certificate will be pushed out to users. For information on what a SSL certificate is go to: *** AVAILABLE ***
Campus Data Network Nov 14 2013 - 08:02 Network users at Marine Lab Trinidad *** The outage was caused by the Suddenlink Edge Router in Humboldt County needing to be reset at 3am this morning due to unplanned maintenance.*** ** Update as of 11/14/13 8:08am, Network connectivity has been restored. Contacting Suddenlink for cause, will report back as soon as we know. ** TNS is investigating. Check back for updates.
Other Nov 13 2013 - 09:55 * UPDATE: Service was once again available as of 11AM this morning. * Users trying to run audit reports in DARS. * UPDATE: Service was once again available as of 11AM this morning. * We are experiencing DARS Intermittent Errors when people are running audits. Check back for updates.
Other Nov 17 2013 - 05:00 All Users Scheduled monthly maintenance.
Moodle Nov 14 2013 - 04:00 All Moodle Users Production Moodle needs a reboot as part of the install process. We will boot the server tomorrow morning at 4am. The boot should take 30 minutes.
Campus Data Network Oct 30 2013 - 17:05 Campus Access to the Internet The campus is experiencing a Denial of Service (DOS) attack which is overwhelming our connection to the internet Update - worked with internet service provider and access appears to be resolved as of 5:55 pm
Other Oct 25 2013 - 07:12 library Issues with drivers and system updates have been resolved
CMS/Peoplesoft Oct 23 2013 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window MP 10.01 will be installed.
Other Oct 20 2013 - 11:00 Users accessing There is process running to attempt to virtualize the server and add additional disk space.