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System Status

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System Status Archive

System Issue start Who is affected What happened
CMS/Peoplesoft Nov 14 2014 - 13:30 CMS FTP process owners
CMS/Peoplesoft Nov 14 2014 - 12:30 CMS Repliweb process owners
Campus Data Network Oct 6 2014 - 12:52 Campus Staff, Faculty and Students on Wired and Wireless network connections ITS is aware of network performance issues for both wired and wireless affecting faculty, staff, and students. The problem is that we are at the top of our bandwidth capacity. Currently it is a 1Gb connection to CENIC. In the short-term, we are faced with prioritizing and bandwidth shaping services to keep in alignment with the mission and goals of Humboldt State University. The long-term solution will not present itself until CSU wide Common Network Initiative (CNI) project comes to the campus. We are hopeful that this will come in the Spring. Design documentation in nearly complete. After implementation, the campus will be moving from a 1Gb to a 10Gb connection from CENIC to core switches on campus.
Campus Phone System Nov 16 2014 - 08:00 Campus Phone users should not be affected due to redundant circuits The PBX Upgrade requires the upgrade of these circuits as part of the phase 1 cutover.
Campus Data Network Nov 13 2014 - 07:15 Theatre Arts Users *Update as of 7:20 am the UPS has been replaced and the network connections are back online for TA* The network connection for Theatre Arts has been interrupted the past few weeks. This is due to a failing UPS/battery taking the network equipment offline. Tomorrow morning 11/13/14, between 07:15 to 07:30 we will be replacing the UPS to resolve the issue.
Other Nov 12 2014 - 11:20 Network users in the Theatre Arts Building ** Service has been restored as of 11:36a ** TNS is investigating, will update when we know more.
Other Nov 16 2014 - 05:00 All Users ITS Systems in the VMH Data Center will be patched and rebooted.
Other Nov 6 2014 - 08:16 ** Service was available as of 10:15am ** Natural History Museum, Marine Lab Trinidad, Offsite Children's Center ** Service was available as of 10:15am ** We are contacting SuddenLink for an explanation/update.
Campus Web Sites Nov 6 2014 - 17:15 Most users We will be performing urgent maintenance on the www2 server.
Other Oct 27 2014 - 09:48 ** Issue resolved as of 1:50pm ** Google Drive Users ** Issue resolved as of 1:50pm See link here to Google Dashboard: ** Google is investigating.
Moodle Oct 27 2014 - 10:06 Some Moodle Users We are currently investigating the issue and hope to have a solution soon.
Other Oct 23 2014 - 19:00 Users AutoCAD, Mathematica, Matlab in Math department labs, Riverware, NI LabVIEW, SolidWorks 2012 and Codon Code Aligner. A new license server service for Trimble software needed to be installed.
Other Oct 23 2014 - 16:52 Users of ArcGIS, ERDAS, ATCOR 2013, MatLab in ITS Interdisciplinary Labs, Minitab and SPSS. The license file for ArcGIS needs to be updated.
Other Oct 22 2014 - 12:00 GIS-Data, gspData, its-software, sdcrCAL, cnrs-software Pending reboot due to firmware update prior to large data transfer.
Other Oct 21 2014 - 04:00 Students, Faculty, Staff Available. CAS restart completed.
Pharos Pay-for-Print Oct 20 2014 - 08:50 ** Service became available shortly after a reboot. ** Some Campus Printers ** Service became available shortly after a reboot. ** We are investigating, check back for updates.
Wireless Network Oct 17 2014 - 15:32 Potentially anyone at HSU connecting to HSU network via Wireless ** Update as of 2:29p 10/20/14 According to the vendor, the Safe Connect program is back in operation. We are continuing to monitor the wireless system. If you experience any problems with Safe Connect and its Policy Key, please create a Help Desk Ticket. ** TNS has investigated. We have opened a ticket with the Safe Connect vendor. After change they made, we believe it is working, but will continue to monitor the Wireless system.
Campus Web Sites Oct 19 2014 - 08:00 People of myHumboldt, 25Live, APEX, DARS, Nolij, OBI. Scheduled maintenance.
Other Oct 19 2014 - 05:00 All Users Monthly maintenance and web service migration.
Pharos Pay-for-Print Oct 14 2014 - 12:08 People printing in the Library from both the wired and wireless networks to printers in LIB122 computer lab To provide improved customer service in the library for printing, we are adding two additional printers in the library Technology Commons area. Due to power and network constraints, this necessitates the removal or the third black and white printer in LIB122.
Other Oct 11 2014 - 07:00 Users of TurnItIn Turn it In has informed us that they will be doing service on their site on Sat. 10/11 from 7 am until 11 AM (PST). It will not be available for use during this time. Please plan accordingly.
Other Oct 6 2014 - 12:00 Various campus users This is informational only. The message appears to be part of the City of Arcata emergency notification system. TNS is looking into this.
Other Oct 2 2014 - 14:00 *UPDATE* The server was rebooted at 3:20pm and service was restored at 3:20 pm. People trying to install software from Windows self-service application library *UPDATE* The server was rebooted at 3:20pm and service was restored at 3:20 pm. System administrators for the SCCM server which hosts the Windows application library are making configuration changes to facilitate MBAM and will need to reboot the server during 2:00pm and 3:30 pm today.
Other Oct 1 2014 - 21:00 People of 25Live, APEX, DARS, Nolij Database server is reaching max processes and limit needs to be modified.
Campus Data Network Oct 1 2014 - 06:00 Wired & Wireless users in the Sculpture Lab, Ceramics Lab, Little Apts, Balabanis House, Telonicher House, and Brero House buildings *** Update: Service has been restored as of 6:10am. ** Rework is needed of the cable plant to provide rack space for the PBX project.
Other Sep 25 2014 - 08:50 Marine Lab Trinidad Services ** Update as of 3:30pm, all services are up and operational. ** **Update as of 10am, there is a PG&E planned power outage at Marine Lab Trinidad today which is scheduled until 3:30pm. Phones and network access may or may not be accessible during this time. *** TNS is investigating. Check back for updates.
Other Sep 24 2014 - 15:21 Phone and voicemail at Marine Lab Trinidad *** Update as of 4:52pm, services have been restored *** ** Update as of 4:45pm, issue is still being investigated. Will post status information by 8:30am on Thursday am. **** Unknown. TNS is looking into this issue. Check back for updates.
Other Sep 24 2014 - 09:50 ** Service is once again available ** Collaborate Users ** Service is once again available ** Collaborate service is unavailable. The main Collaborate site is reporting a system wide connection/access issue.They are working on it and will post when service is restored. Users will not be able to log in due to these Collaborate issues. No resolution time is provided. We will keep you up to date.
Other Sep 24 2014 - 12:05 Project office, ITS, UCS, CIO office The file system is running low on disk space and the type of OS does not support OTFE (on the fly expansion). UPDATE: The file system has error and will take a little time to resolve them before expanding the volume UPDATE: there are errors in the file system that are being fixed. This is taking longer than expected. UPDATE 14:30 The system is now available for use. Sorry for any inconvenience the extended outage may have cause. Thank you for your patience.
CMS/Peoplesoft Sep 24 2014 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window, MP 14.0 will be installed.