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System Status Archive

System Issue start Who is affected What happened
Campus Phone System May 21 2013 - 10:55 All campus phone users making off-campus local phone calls *** UPDATE - A power surge at the AT&T Central Office caused the problem, the circuit has been replaced and service is restored *** AT&T is looking into it. Please check back for updates.
Campus Phone System May 20 2013 - 08:10 All campus voicemail users *** UPDATE - System is working now, TNS is still investigating cause and monitoring system *** Unknown at this time. TNS is investigating. Check back for updates.
Campus Data Network May 15 2013 - 11:45 Any network user in the BSSB Forum **** UPS is now on house power. Service should be restored. Will report back when the UPS has new batteris. *** The batteries in the UPS have died. TNS is working to move power to house power until we can update the batteries in the ups.
Other May 13 2013 - 13:32 Campus Users Please ignore and delete. If any of your users fell for it, just have them reset their password. The Help Desk (x4357) can assist with this.
Off-Campus Internet Connection May 12 2013 - 19:47 All campus community *** UPDATE - Higher than normal average bandwidth usage coupled with a large burst of bandwidth at 7:47PM exceeded total available up-link capacity. This in turn resulted in BGP hold down timers expiring, causing a fail-over which didn't help the situation. We are looking at our options to prevent this from happening again in the future. **** It is still unknown what happened, however we continue to investigate possibilities and will post more information tomorrow, May 13th, 2013.
Google Apps - Mail May 10 2013 - 11:16 Campus Users Google disabled this very quickly so most likely no one has been affected, however if you DO have a user that entered their info before Google took it down, just have them reset their password. The Help Desk can assist (x4357).
Other May 3 2013 - 08:13 Less than 1% of Windows 7 Users Only Unknown at this time, so far 12 machines have been affected out of over 7000. TNS is working with the vender and affected machines to determine the cause.
Google Apps - Mail May 3 2013 - 10:51 Campus Users We are working on a global block.
Wireless Network Apr 23 2013 - 22:55 Trinidad Marine Lab, Brett Harte House, Wagner House Wireless & Wireless WMS service failed on the master controller.
Other Apr 21 2013 - 05:00 All Users Scheduled Maintenance Window - 3rd Sunday of the month Window has been extended until noon.
Campus Data Network Apr 21 2013 - 03:00 Any Key Advisor or ITC trying to access their web page (https://tns.humboldt.edu/keyadvisor or https://tns.humboldt.edu/itc) During this weekend's maintenance window, the server that holds these services is being virtualized. The system will be down for most of the day for this work.
Off-Campus Internet Connection Apr 16 2013 - 11:35 All campus Internet users trying to access off campus internet TNS is investigating. Check back for updates. ** TNS is still looking into issue with CENIC ** *** Issue was found to be caused by a Denial of Service attack ***
Other Apr 18 2013 - 13:55 Campus Users We are currently investigating. Stay tuned for updates. One of the redundant CAS nodes experienced an error, and has been isolated. CAS is working again. ITS will investigate the error logs, and re-enter the failed node into the mix during the Maintenance Window on Sunday.
Off-Campus Internet Connection Apr 17 2013 - 12:26 Trinidad Marine Lab. ONLY *** Service has been restored *** Service went down at 12:26 am. Service is still down. No ETR at this time has been given. Check back for updates.
CMS/Peoplesoft Apr 17 2013 - 18:00 Finance and Finance Data Warehouse users The following changes do not impact campus end-users other than the fact that the systems will be unavailable. CMS Central will install into CFS: Update to ProCard, Update to Data Security, Update to AR Lockbox with Campus FTP Directory.
Other Apr 16 2013 - 18:25 All users Single Sign On login system required cache reset.
Off-Campus Internet Connection Apr 9 2013 - 22:34 Trinidad Marine Lab. ONLY TNS is investigating. Check back for updates.
Other Apr 8 2013 - 08:16 ** SERVICE IS ONCE AGAIN AVAILABLE ** Faculty and Staff ** SERVICE IS ONCE AGAIN AVAILABLE ** Investigating now. No ETA at this time. Will update as we know more.
CMS/Peoplesoft Apr 3 2013 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our regularly scheduled maintenance window, the following items will be installed: MP 8.03, 8.04, CSU On-Line, Grade Enhancement Update, and SDRC ERSS.
Wireless Network Apr 2 2013 - 08:00 Random Staff & Faculty (about 10%) *** Resolved. 4/2/13. 12 Noon. Issue was caused by an inadvertent change made to active directory. *** Some Faculty & Staff members are being treated like they were campus guests, with limited access. We are investigating.
Off-Campus Internet Connection Mar 30 2013 - 03:00 Potentially all campus community members Yesterday (28MAR13), issues developed around 4:57pm with HSU's primary campus firewall that resulted in a campus wide Internet outage. We are still investigating with the vender the exact cause, and have been asked to take it out of service for a week to a run more in depth analysis. This maintenance window will be to remove it from service while the campus switches over to our backup firewall. The campus should operate normally on the backup firewall.
Off-Campus Internet Connection Mar 28 2013 - 17:00 All campus internet users trying to connect off campus The Primary Campus Firewall Crashed, for reasons still unknown. Connectivity was restored via a reset on the device.
CMS/Peoplesoft Mar 27 2013 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our CMS Central Maintenance Window, the following item(s) will be installed: MP 8.00, MP 8.01, MP8.02, and Retrofits of Two Financial Aid Self-Service Modifications.
Account Center Mar 22 2013 - 13:19 ** Service is once again available. ** Some users have reported problems with resetting their password. ** Service is once again available. ** We are investigaing, please check back for updates
Off-Campus Internet Connection Mar 20 2013 - 16:33 Trinidad Marine Lab. ONLY *** Service was restored about 5:15pm. Wednesday evening. Suddenlink had problem with equipment and got it working as soon as they could **** Just went down. TNS is investigating. Check back for updates.
CMS/Peoplesoft Mar 20 2013 - 18:00 Anyone who uses Student Center, Faculty Center, Human Resources, Student Records, Student Financials, Financial Aid, Admissions During our CMS Central Maintenance Window, the following item will be installed: Early Start Program Retrofit.
Wireless Network Mar 21 2013 - 21:00 All users using wireless services, campus-wide The campus is required to bring the operating system code on all controllers to the latest major release to comply with 1) CSU mandates, 2) known bugs, and 3) a lack of support on the current depreciated code.
Wireless Network Mar 19 2013 - 21:00 All users using wireless services, campus-wide The campus is required to bring the operating system code on all controllers to the latest major release to comply with 1) CSU mandates, 2) known bugs, and 3) a lack of support on the current depreciated code.
Network Folders Mar 18 2013 - 17:30 All Network Folders Users User Connection Problems. ITS is still investigating. ITS created a comprehensive action plan to fix the problem. It shall be implemented this afternoon. Configuration changes have been applied. Folders should again be available for all users.
Wireless Network Mar 18 2013 - 21:00 All users using wireless services, campus-wide The campus is required to bring the operating system code on all controllers to the latest major release to comply with 1) CSU mandates, 2) known bugs, and 3) a lack of support on the current depreciated code.
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