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Online: Request Help
Phone: (707) 826-HELP (4357)
Email: help@humboldt [dot] edu
In Person: Library 120 • Hours
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System Status

Services For


User Support Services :: Staff

User Support Services Staff

Director: Jeanne Wielgus


Desktop Support 

Lead: TBD

Information Technology Consultants (ITCs):

Labs :: Desktop IT Contacts

Below are the names, locations, phone numbers and emails for Desktop IT staff. Please do not contact these individuals directly with lab problems; instead, use the online problem report form.

IT Council :: Network Advisory Working Group

The Network Advisory Working Group (NAWG) provides input to the Humboldt State University IT Council on all issues relating to networks and their use within HSU facilities.

The NAWG is specifically tasked to:

Telecommunications and Network Services

Mission Statement

The mission of Telecommunications and Network Services at Humboldt State University is to excel at providing telecommunications and network communication services on campus. Our goal is to strive to provide a top quality, high value technological infrastructure. We shall promote and support Humboldt State University's goals in providing access to information and resources that enhance the Academic teaching and learning experience.

ITS Contacts

Office of the CIO

Chief Information Officer | Anna Kircher | (707) 826-3815 voice | (707) 826-6100 fax | Van Matre Hall Room 200

Project Management

Director | Melinda Haynes Swank | (707) 826-5204 voice | (707) 826-5088 fax | Gist Hall Room 209

Enterprise Technology

Director | Josh Callahan | (707) 826-3815 voice | (707) 826-6100 fax | Van Matre Hall Room 201


Zimbra Unavailable July 18-19 for an Upgrade

To ensure that we are providing you with the best Zimbra experience possible, we will be upgrading Zimbra to the current version (5.01.6) on July 18-19. Zimbra will still look and act the same way; however, this upgrade will fix a some issues such as Administrative permissions on shares reverting to Manager permissions, and signature changes disappearing.

Zimbra will be unavailable from noon on Saturday, July 18, 2009 until noon on Sunday, July 19, 2009 for this upgrade.

ITS Organization


With the departure of User Support Services Director Steve Darnall, ITS has taken the opportunity to do a little reorganization to best apply existing skillsets in the department to the current needs of HSU. As a result, the old User Support Services group is being redistributed across two units. Effective July 1st 2014, Jeanne Wielgus is Director of User Support Services and we will be recruiting a new Director of Client Technology.

Check out the updated roles, responsibilities, and organization chart for ITS.

Information Technology Services (ITS) is responsible for all aspects of innovation, implementation and maintenance of information technology across the Humboldt State University campus, as well as integration with appropriate IT services across the other 22 California State University system campuses and the Chancellor's Office.

Read the HSU Information Technology Roadmap for 2014-2016

The principal elements of HSU ITS are: