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What information can I enter into KBOX?

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Any and all information you can provide about your problem can be entered into the helpdesk at It is particularly helpful for the support technician to know:

  • Version numbers for all involved software (operating system, browser, applications)
  • Hardware add-ons installed (audio, video, accessibility devices)
  • What you were attempting to do when the problem occurred
  • Whether you have been able to reproduce the problem

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