KBOX (Technology Help Desk Ticketing System) Unavailable
Last Updated: October 17, 2011 - 7:59am
KBOX Ticketing System
Oct 17 2011 - 07:57
Estimated resolution time:
Oct 17 2011 - 08:57
Who is affected:
Anyone trying to log into help.humboldt.edu
Affected in what way:
You will not be able to log in. You will see a message that the license key is not valid.
You can email firstname.lastname@example.org to create a ticket.
What is going to happen/What happened:
The KBOX was moved to a virtual environment over the weekend. It is now asking for a new license key.
The license key has been re-applied. A ticket with Dell will be opened to find out why the license key stopped working.
Information Technology Services
Humboldt State University
Arcata, CA 95521