New ITS Emergency Procedure

December 7, 2015

So that ITS can react as quickly as possible and focus our resources appropriately when we suspect an issue is impacting core systems or a significant number of users, we have created a Google Group called ITS-Emergency. 

This group will alert leads and managers when an incident thread has been started to address the suspected emergency. All ITS staff will be able to respond to threads in ITS-Emergency and get updates at https://groups.google.com/a/humboldt.edu/forum/?hl=en#!forum/its-emergency. You can manage your settings  for this group, for example if you want to get every email or subscribe to a topic, at https://groups.google.com/a/humboldt.edu/forum/?hl=en#!topicsubscriptions/its-emergency.

We may also create a Google Doc to track relevant information on a case-by-case basis, which will be linked inside the relevant IT-Emergency group topics.

 

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