Humboldt State University

Skip to secondary navigation
Skip to content

Telecommunications & Network Services

PBX Phone System Upgrade

The TNS department is upgrading certain aspects of the PBX phone system during the course of this 2015/2016 academic year to ensure the campus phone system continues to operate efficiently and effectively.

Part of this upgrade includes the upgrade of the 500 series telephones. To minimize disruption, the upgrade will happen in multiple stages, and these users will experience telephone down-time for 10 minutes to 1 hour.

If your phone is one of the phones to be upgraded, you and your department Key Advisor will be notified in advance and again 2 days before the change happens.

If you would like training on your new phone, please contact us at or extension 4357.

This upgrade will also position HSU to be able to host our own Voice over IP (VoIP) circuits in the future, which will increase flexibility for mobile users and reduce costs for remote facilities. You can follow the progress of the upgrade on the ITS project portfolio at http

Telecommunications and Network Services Turn-around Time

As of Aug 1, 2016, our Work Order turn-around time is approximately 2 weeks.

All Service Requests submitted to TNS must be reviewed, questions asked and answered and approvals for charges received.

Once all of this happens, Service Requests can be turned into Work Orders and you can view them in the TNS queue

When submitting Service Requests, use the online Service Request system. The PDF form is no longer accepted. If you would like training on the new online form, please contact Help Desk at ext. 4357.

Requests sent to individuals cannot insure processing.

Please continue to monitor TNS Web Pages for communications and possible changes to the TNS Work Order queue.

If you have questions, call Help Desk x 4357.

Telephone Services

We support the Mitel MX1 digital switch which is the backbone of the campus phone system. We are responsible for the adds, moves and changes requested by departments for telephones and Voice Mail services.

Network Services

HSU has recently upgraded the networking infrastructure to meet today's growing demands. We are responsible for maintaining the networking equipment, the configuration of that equipment, the cabling infrastructure, and the installation and activation of network services as requested by campus community.