Frequently Asked Questions
Dial 0 (zero).
Send an email to email@example.com. Copy the current listing from the directory so we know which entry you want changed then in your email tell us what needs to be changed.
Send an email to firstname.lastname@example.org. Copy the entry from the directory and say you want that entry removed.
Send an email to email@example.com with the following information:person's name, extension, email address if they have one, department, and position (title).
It is the system telling you it is processing your feature request, i.e. transferring a call, call back, conference, etc.
Try "Call Diversion No Answer" on the line that keeps ringing - Press line that keeps ringing, press * 2 1 #. Have someone test it with you. If it still does not work, call x5000 and tell us you did the "Call Divert No Answer" and we'll look into it.
Try "Call Diversion Busy" on the line that keeps ringing - Press line that keeps ringing, press * 2 2 #. Have someone test it with you to see if it goes to voicemail. If it still does not work, call x5000 and tell us you did the "Call Divert Busy" and we'll look into it.
Yes, complete a TNS Ethernet Cable Request Form at http://www.humboldt.edu/tns/net.php. Click on the form, print it, fill it out and fax it to TNS x6161. In future should you need more than the one cable they can be purchased from TNS x5000.
Check to confirm it is still plugged in and turned on, if so reboot. If this doesn't work, contact your ITC for level-one troubleshooting. For level two troubleshooting your ITC should contact TNS x5000 and we will create a trouble ticket. Information TNS will need is
- Jack number your computer is plugged into
- Operating system
- MAC address (Media Access Controller)
- Physical Location
Check that everything is still connected and on, then reboot your computer. If this doesn't work, contact the Help Desk. If the Help Desk is unable to resolve the issue, they will contact Telecommunications & Network Services on your behalf. The Help Desk will need the following information to log a support request with TNS: the number of the jack your computer is plugged into, your computer's operating system, MAC address (Media Access Controller) and physical location.
In order for a new employee to be able to access the HSU wired network, your departmental Key Advisor must arrange with Telecommunications & Network Services for a network jack to be activated, for the new employee's computer to be registered with the network, and for the internal connection fee to be approved.
This is your department's primary point of contact for Telecommunication & Network Service needs (phone and network). This person is authorized to make additions changes or deletions to services in your department. If the Key Advisor is out, authorization from Department Deans, Chairs or Directors are acceptable.
Your Department's Dean, Chair or Director has selected you for this roll.
No, only one Key Advisor is allowed per dept.; however, there may be multiple departments assigned to the same Key Advisor.
The Key Advisor is responsible for submitting Service Requests for moves, adds, changes and deletion of services plus checking the monthly TNS billing reports (unless assigned to another by your Dean, Chair or Director). View privledges can be assigned to another as appropriate for the purpose of monitoring the department budget and identifying and resolving billing discrepancies (this must take place within same year to correct).
Yes, mark 'User Update' or 'User Update Only' plus enter extension number in 'Published Extension' field and the directory will be updated.
Go to 'Phone & Data Locations' option under Current Services on the Key Advisor web page. Make a selection from the draw-down list. Click on the four digit extension for Service Detail which also provides Building and Room numbers.
When a person leaves a position AND we are notified via the Separating Employee Clearance process, TNS will contact the Key Advisor regarding the Employee's extension and voicemail. If there is a replacment coming soon, TNS will wait for Key Advisor to send a Service Request for User Update. If no replacement is due, TNS can replace user name and voicemail with generic department labels.