Humboldt State University is seeing per-call charges of $500 to $1500 or more for calls to mobile phones
in certain countries. This is happening because those countries do not regulate what their mobile
carriers can charge for calls terminating on a mobile device on those carriers’ networks (known as the
Mobile Termination Rate – see below for more information).
Please be aware that your department budget will be charged for these calls, effective July 1st, 2014.
To avoid budget shock, please check ahead to establish whether the number you plan to call is a mobile
number, and consider these alternatives when contacting an individual overseas on University business:
Conduct the call via Skype
Email the individual ahead of time to request a landline number
Take care of business via email or chat instead of phone
Be aware also that some people may have configured their landline phones to roll over to their mobile
number when they are out of the office; if you hear ringing at the other end, followed by a pause and
then a second ring cycle, this is likely what’s happening. In this situation, it may be unavoidable to
actually connect to the mobile phone, so try to arrange to call back to a landline or via Skype.
About Mobile Termination Rates
When a mobile customer calls someone on a different network, that network charges the customer's
network for connecting and acting as the terminus for (“terminating”) the call. As part of the cost of
a call between customers of different network operators, these termination rates are included in the
calling customer’s bill (in this case, HSU’s bill). To give you an idea of just how much money is involved
here, mobile termination rates from landlines to mobile numbers are the largest contributor to mobile
operators’ revenues today.