Humboldt State University

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Telecommunications Services

Campus Operator

The HSU Campus Operator’s telephone number is 0 (zero) if you are on campus; you can also dial 3011.

Off campus you would dial 826-3011.

Telephone User Guides
Voice Mail
Accessing Messages

You can locate and access messages sent from outside callers (off campus); Once in the voicemail system, Press 3 to locate messages then press 2 for messages left “From Outside Callers”, if you have a message from someone off campus, it will start playing immediately.

Accessing Single Mailbox messages

As a Single mailbox user, you would access your mailbox as follows:

On your phone – dial 6999

  • The system will ask for your security code, enter the security code
  • Then you are in your mailbox

From another phone on campus that has voicemail – dial 6999

  • When the system asks for a security code, press * #
  • The system will ask for a mailbox number, enter your mailbox number
  • The system will ask for your security code, ender the security code
  • Then you are in your mailbox

From another phone on campus that does not have voicemail – dial 6999

  • You will hear the main “Welcome to Humboldt State University Voice Messaging” message
  • Press the # (pound key)
  • The system will ask for your mailbox number, enter your mailbox number
  • Then the system will ask for your security code, enter the security code, then you are in your mailbox

From off campus - Locally you can call 826-6999 or long distance you can call 866-826-4867

  • You will hear the main “Welcome to Humboldt State University Voice Messaging” message
  • Press the # key (pound key)
  • The system will ask for your mailbox number, enter your mailbox number
  • Then the system will ask for your security code, enter the security code, then you are in your mailbox
Accessing Shared Mailbox messages

As a Shared mailbox user, you would access your mailbox as follows:

On your phone - dial 6999

  • The system will ask for a mailbox number, enter your mailbox number
  • The system will ask for your security code, enter the security code, then you are in your mailbox

From another phone on campus that has voicemail – dial 6999

  • When the system asks for a security code, press * #
  • The system will ask for a mailbox number, enter your mailbox number
  • Then system will ask for your security code, enter the security code, then you are in your mailbox

From another phone on campus that does not have voicemail – dial 6999

  • Your will hear the main “Welcome to Humboldt State University Voice Messaging” message
  • Press the # (pound key)
  • The system will ask for your mailbox number, enter your mailbox number
  • Then the system will ask for your security code, then you are in your mailbox

From off campus – Locally you can call 826-6999 or long distance you can call 866-826-4867

  • You will hear the main “Welcome to Humboldt State University Voice Messaging” message
  • Press the # (pound key)
  • The system will ask for your mailbox number, enter your mailbox number
  • Then the system will ask for your security code, enter the security code, then you are in your mailbox
Alias

This function is usually used when a person is in 2 departments and does not want to deal with 2 separate voicemail accounts. To the user, there is 1 mailbox, 1 greeting, and 1 password. They will need to mention in their recording both departments and extensions. It doesn’t matter which extension the user calls, call will go to the (1) mailbox. This requires a request from the Key Advisor.

Alpha Search

You can use the Alpha Search when sending a message to search for a person’s extension by typing in part of their name. After you record a message, you can enter the mailbox number or press # for a directory. Once in the directory, you are instructed to enter in the first few letters of a person’s last name. IE 276 for 'bro' or 'brown'.

Campus Closure Tips

The Campus Closure Tips PDF document describes the steps to take in the event there is a campus closure or if you are away for an extended absence

Message Forwarding

To be able to light up another extension’s Message Waiting indicator, we use the Message Forwarding feature. This requires a request from the Key Advisor and is programming done by the System Administrator.

  • Example: In order to have the Message Waiting Indicator light up on 6103 for extension 5000, we have to setup Message Forwarding on 5000. What this does is when a message comes in to 5000, it sends a copy of the message to 6103 (this extension must have voicemail) and lights up the Message Waiting Indicator. **Down side is a duplicate message that needs to be dealt with and it has no indication that message was forwarded from 5000. If mailbox (5000) is not used very often, you can leave the messages alone and the messages are automatically deleted after 30 days.
  • By not having message forwarding on 5000, it means there is no Message Waiting Indicator for it and therefore the designated voicemail checker has to go in and check voicemail throughout the day.

Message Types

You have the option of listening to the type of messages you have: new, all, or saved. When you go to listen to your messages, if you have new ones, it will direct you to listen to the “Unread messages” by pressing 1. If you also have saved messages, you can go directly to your saved messages by pressing 5.

Personal Distribution List

You can request to have a Distribution List added to your mailbox. A Distribution List allows you to have one voicemail number to leave messages in, and multiple people will get that message in their mailbox. If a distribution list is wanted, ask your Key Advisor to submit a Service Request with the following information including name and extension and/or mailbox number. There is no charge.

Information needed

  • Who is the mailbox sponsor (owner) and what extension will it be on
  • Who can post messages to the distribution list
  • All Voice Mail System users
  • All members of the distribution list
  • Specific mail box numbers only
  • Sponsor (owner) only
Suggested Personal Voice Mail Greetings

Ongoing

Hello, you have reached the Office of ___________ at Humboldt State University. I am either on the phone or away from my desk. Please leave a message with your name and telephone number at the tone. Your call will be returned as soon as possible. Thank you for calling.

Hello, this is _________ of the _____ department at Humboldt State University. I am unable to take your call at the moment but if you will leave your name, telephone number and a brief message at the tone, I’ll return your call as soon as possible. Thank you.

Greeting played when you are on the phone.

Not a feature of the new system. See first greeting above to address this issue.

Extended Absence (New System Out-of-Office Greeting)

(The OneBox system does NOT inform callers they cannot leave a message. We recommend that you address this in your greeting as well as an estimated return date.)

Hello, you have the reached the office of ________. I am currently away from the office and will not return until (enter date). This mailbox will not accept messages in my absence. If you need assistance before my return, please contact _______ at 707 826-____ or extension_______ Thank you.

Voice Mail Quick Reference

The Voice Mail Quick Reference PDF document will help you navigate the voice mail menu structure

Authorization Code Usage
  • An Authorization Code is used to make phone calls from locations that are restricted to “on campus only”. The Authorization Code is available from the Telecommunications Department. The Department Key Advisor needs to send in a Service Request at least one week in advance of needing it.
  • There is one other way to use a restricted phone line. Provided your phone line is not restricted, you can make or receive the phone call from your office telephone on campus, then transfer the call to that restricted telephone line.
Conference Phone

Conference phones may be borrowed from TNS at no charge.

Our phones include remote microphones for use with larger groups. They will pick up sounds all around the room, while limiting reverberation, so those attending the meeting can talk naturally, and be easily understood. The keypad offers a mute button, allowing for private conversations.

A telephone line and AC outlet connection are required. The conference phones will work on an analog or digital (with included adapter) phone line.

Instructions are included in the carrying case. We ask that you follow them and use phones with care as the phone plugs are fragile and break easily.

We suggest you reserve in advance, set up in advance, and test prior to the meeting to insure all is working properly

Contact Telecommunications and Network Services at x5000 to reserve a conference phone.

HSU Standards
International Dialing Codes

To call out of the U.S., use the International Dialing Codes.

Telecommunications Infrastructure Planning

The primary purpose of the CSU TIPS Guidelines is to provide a standardized approach to developing intra- and inter-building campus telecommunications infrastructure physical plant systems, essential to achieving mission-critical CSU goals. A further purpose of the TIP Standards is to ensure the necessary development of intra-campus infrastructures adequate to support high-speed linkages with other CSU sites, with various telecommunications providers, and with the Internet.


Office Location • Van Matre • 707.826.5000 • Email: netops@humboldt.edu