External App Vendor Contacts for Support

You will find all your 'how-to' help on external apps that are installed on HSU's Canvas located in the HSU Canvas Faculty Guide (scroll to External Apps)

Attendance

Vendor: Instructure

Website: https://canvas.humboldt.edu (click “Help” on the left navigation)

Phone: 1-800-203-6755

Help Desk Support Form: https://canvas.humboldt.edu (click “Help” on the left navigation)

User Guides/FAQs: https://community.canvaslms.com/community/answers/guides

 

Box

Vendor: Instructure

Website: https://www.box.com/home

Phone: 1-877-729-4269

Support Forums: https://community.box.com/t5/Solve/ct-p/Support

User Guide: https://community.box.com/t5/Get-Started-Guide-for-New-Users/Box-User-Guide/ta-p/6807

 

Canvabadges

Vendor: Canvabadges

Website: https://www.canvasbadges.org

Phone: N/A

Help Desk Support Form: NOTE: Canvabadges is not actively being maintained and there is no current support.

User Guides/FAQs: N/A

 

Canvas Commons

Vendor: Instructure

Website: https://canvas.humboldt.edu (click “Help” on the left navigation)

Phone: 1-800-203-6755

Help Desk Support Form: https://canvas.humboldt.edu (click “Help” on the left navigation)

User Guides/FAQs: https://community.canvaslms.com/community/answers/guides

 

Cengage Learning

Vendor: Cengage Learning

Website: http://www.cengage.com/

Phone: 1-800-354-9706

FAQs: http://support.cengage.com/victoriaweb/PrimaryPage

User Guide: http://www.cengage.com/training/

 

Cerego

Vendor: Cerego LLC

Website: https://www.cerego.com/

Phone: 415-518-3926

Support e-mail:  support@cerego.com

User resources: https://www.cerego.com/resources

 

Chat

Vendor: Instructure

Website: https://canvas.humboldt.edu (click “Help” on the left navigation)

Phone: 1-800-203-6755

Help Desk Support Form: https://canvas.humboldt.edu (click “Help” on the left navigation)

User Guides/FAQs: https://community.canvaslms.com/community/answers/guides

 

Clickers

Vendor: Turning Technologies

Website: https://www.turningtechnologies.com

Phone: 1-866-746-3015

Help Desk Support Form: https://turningtechnologies1.zendesk.com/hc/en-us/requests/new?ticket_form_id=357948

User Guides/FAQs: http://help.turningtechnologies.com/

 

Macmillan Higher Education

Vendor: Macmillan Learning

Website: www.macmillanlearning.com

Phone: 1-800-936-6899

Help Desk Support Form: http://www.macmillanlearning.com/Catalog/techsupport

User Guides/FAQ: http://www.macmillanlearning.com/Catalog/support.aspx

 

McGraw-Hill Connect

Vendor: McGraw-Hill

Website: connect.mheducation.com

Phone: 800-331-5094

Help Desk Support Form: http://mpss.mhhe.com/

User Guides/FAQ: http://www.mheducation.com/highered/platforms/connect/training-support-educators.html

 

NBC Learn

Vendor: NBC

Websites: www.nbclearn.com, www.support.nbclearn.com

Phone: 1-877-622-7502

Help Desk Support Form: http://www.nbclearn.com/portal/site/learn/contactus

User Guides/FAQ: http://www.nbclearn.com/portal/site/learn/247support

 

Pearson MyLab and Mastering

Vendor: Pearson Education

Website: https://www.pearsonmylabandmastering.com/northamerica/

Phone: 1-800-677-6337

Support Form: https://support.pearson.com/getsupport/s/contactsupport (Product name: “mylab” or ”mastering”)

User Guide: https://www.pearsonmylabandmastering.com/northamerica/educators/support/

 

Pearson Revel

Vendor: Pearson Education

Website: https://www.pearsonhighered.com/revel/index.html

Phone: 1-800-677-6337

Support Form: https://support.pearson.com/getsupport/s/contactsupport (Product name: “REVEL”)

User Guide: https://www.pearsonhighered.com/revel/educators/support/

 

Sapling

Vendor: Macmillan Learning

Website: http://macmillanlearning.com/Catalog/elearningbrowsebymediatype/SaplingLearning

Phone: 1-800-203-6755

Support form:  https://community.macmillan.com/community/digital-product-support

User Guides/FAQs: https://community.macmillan.com/docs/DOC-6593-sapling-learning-higher-ed-1

 

SCORM

Vendor: SCORM

Website: https://scorm.com/

Phone: 866-497-2676

Support Form: https://support.scorm.com/hc/en-us/requests/new

User Guides/FAQs: https://support.scorm.com/hc/en-us

 

Turnitin

Vendor: Turnitin

Website: turnitin.com

Phone: 1-866-816-5046

Help Desk Support Form: http://turnitin.com/self-service/support-form.html?utm_source=wizard-page&utm_medium=support-wizard&utm_content=raise-a-ticket&utm_campaign=ssg&user=Instructor&category=Classes&sub_category=Other&auth=ok

User Guides/FAQs: http://turnitin.com/en_us/support/help-center

 

Twitter

Vendor: Twitter

Website: https://twitter.com

Phone: 1-415-222-9670

Help Desk Support Form: https://support.twitter.com

User Guides/FAQs: https://support.twitter.com

 

VoiceThread

Vendor: VoiceThread

Website: https://voicethread.com

Phone: (this vendor prefers online access by customers for support issues).

Help Desk Support Form: https://voicethread.com/support/contact/

User Guides/FAQs: https://voicethread.com/howto/

 

WileyPlus

Vendor: Wiley

Website: https://www.wileyplus.com/

Phone: 815-307-3706

Customer Support: https://hub.wiley.com/community/support/wileyplus

Training Resources: http://wileyplus.wiley.com/instructor-training-resources/

 

Wiris Editor:

Vendor: Maths for More

Website: www.wiris/editor

Phone: 1-877-888-7919

Help Desk Support Form: support@wiris.com

User Guides/FAQs: http://www.wiris.com/en/editor/docs
 

YouTube

Vendor: YouTube

Website: https://www.youtube.com

Phone: 1-650-253-0000

Help Desk Support Form: https://productforums.google.com/forum/#!forum/youtube (their Help Forum)

User Guides/FAQs: https://support.google.com/youtube/?hl=en#topic=4355266

 

Zoom

Vendor: Zoom

Websites: https://humboldtstate.zoom.us, https://zoom.us, https://support.zoom.us

Phone: 1-888-799-0125

Help Desk Support Form: https://support.zoom.us/hc/en-us/requests/new

User Guides/FAQs: https://support.zoom.us/hc/en-us/categories/200101697-Getting-Started