- Why can’t I log into Canvas? You may not yet have an account in Canvas because not all courses have been moved over yet. If no-one can log into Canvas, check whether the network is down first.
- Why can’t I see my courses in Canvas? This may be due to a wait-list or add-drop enrollment process, or late enrollment at HSU. Double-check your student records before submitting a ticket for this.
- Where can I go for 24/7 questions? Canvas 24/7 Premier Support answers your Canvas questions via email, chat (click the HELP button on the lower left corner of your screen in Canvas) or by phone at 844-3334-0177.
- How can I request technical support? There may be a few occasions when the Canvas support people need to refer you back to HSU’s Technology Help Desk for final resolution of your problem. Submit an ITS technical support request here.
How to add files in Canvas. This is a two step process:
- How to embed image in discussion reply