Date: Friday October 24, 2014
Location: Gist Hall 211C (Lab)
Session Leader: Josh Smith
Did the changes we made to our processes make a difference? Did they really improve things?
If the criteria for measuring success are not set before you start down the road of improving a business process, it's impossible to know for sure whether those improvements met your goals. Setting clearly defined indicators (aka metrics) can help to both motivate teams and measure success.
This session will cover: