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Frequently Asked Questions

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With the default Outlook settings, they should. If the original settings have been modified, restore the following default:

  1. In Outlook, click Tools > Options.
  2. On the Preferences tab, under E-mail, click E-mail Options.
  3. Select the check box for Save copies of messages in Sent Items folder.
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No. Google Apps Sync for Microsoft Outlook doesn't work with the Mac. This is because Microsoft Outlook for Mac doesn't support the Messaging Application Programming Interface (MAPI), which is required for Google Apps Sync to communicate with Outlook.

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Most plug-ins should continue to function as usual. Some will be disabled during the installation process due to incompatibility with Google Apps Sync. These plug-ins include:

  • Acrobat PDF Maker Toolbar
  • Outlook Change Notifier

To continue using the above plug-ins, uninstall Google Apps Sync for Microsoft Outlook® after you've completed the configuration process and the plug-ins will be re-enabled.

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Public folders, some contact fields in your Global Address List, and some other elements in Outlook are not compatible with Google Apps Sync. For a comprehensive list, see the feature compatibility chart.

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Data that isn't supported by Google Apps or is otherwise incompatible includes Outlook tasks, journal entries, notes that aren't in your top-level Notes folder, follow-up flags, distribution lists, and rich formatting in contacts. You can continue to use these features in Outlook, and in some cases you can use equivalent features in Google Apps, but the data isn't synchronized back and forth. For a complete list of functions that aren't synchronized, see the feature compatibility chart.

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All your Google Apps mail, calendar events, and contacts, as well as notes in Outlook's top-level Notes folder, will be available to you over the web from any computer. For more information, take a look at this feature compatibility chart.