Frequently Asked Questions

IT Projects :: IT Support Requests (2)

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An IT task is a relatively simple job that is not estimated to need more than one person for 20 hours to complete and won't have a knock-on effect on any other IT tasks in process. Anything that's likely to take longer and require more resources needs to be planned in. This is handled by the Project Prioritization Steering Committee, who will review the ITS project proposal developed from your original support request and determine the project's overall value to the University and schedule it accordingly.

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Yes, by all means talk with your ITC or a member of the Technology Help Desk staff. They will help you to figure out whether what you need to do requires IT work or can be fixed by, for example, tweaking the settings in an application.

IT Projects :: Single Sign-On (2)

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If you're unable to log into the application you need to use, first double-check your HSU User Name and Password via the Account Settings link in myHumboldt. If that's not the issue, contact the Technology Help Desk at www.humboldt.edu/ithelp or call (707) 826-HELP (4357) and ask them to check your permissions.

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Single sign-on is extremely secure because it separates the sign-on process into two discrete steps - authentication and authorization - which must both work flawlessly for access to be granted. You can read more about HSU implements single sign-on in the security area of the ITS website.

IT Projects :: Work Requests (3)

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Say you need a particular report to include data fields not covered by the current report templates you have, you might send an example of a current report and any email correspondence you've received requesting or expressing a need for the inclusion of additional data.

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Usually, the more information you can provide, the quicker we will be able to get back to you. Projects will take longer than simple tasks to assign, because the impact on resources is greater and consequently the deliberation process is more detailed.

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The more we know about a particular requirement, the easier it is for us to determine the right resources needed to get the job done. This is particularly the case if resolving the problem will result in a large number of people being able to work more efficiently and/or you have a hard deadline to get the job done.

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If circumstances change during the development of your project and you find that you will need it to be completed earlier than previously thought, tell your ITS lead as soon as possible. He or she can raise the matter with the Project Prioritization Steering Committee on your behalf to see if the schedule can be altered to accommodate your changed requirements.

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After your support request is designated a project, ITS completes a project request form and submits that form to the Project Prioritization Steering Committee. The committee assigns your project a place in the schedule based on the following criteria:

  • Project score. A weighted score is applied to the project that represents its value to the campus. The greater the projected value, the higher the score.
  • Available funds. Identification of available funds to complete the project and the location of those funds.
  • Available resources. Identification of ITS and/or other department staff resources available to work on the project.

The draft prioritized schedule is submitted to the Vice Presidents for their review and approval.

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The ITS Project Office posts and updates monthly the status of all approved projects on the web.  You can check the project portfolio lists at any time. You can also contact your ITS project lead.

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The first step in the process is for you to submit a Project Request if it's clear the request meets the criteria for a project (more than 20 hours of work and two or more people to do the work) or with an ITS Support Request Form (if you're not sure of the scope of the work required). Projects are prioritized based on the value they deliver to the University, so bear this in mind when filling out the form. If hard deadlines, such as the start of the academic year, are involved, please also include that information.

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For ITS, a project is any IT task that is expected to take 20 or more person-hours and two or more people to complete. Anything below these requirements are assigned directly to an ITS staffer and are not included in the formal project schedules.