Frequently Asked Questions

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Sometimes it takes a while for your new password to synchronize with all the applications you use, so try waiting an hour or rebooting the system first to see if that fixes things.

If you're trying to access Gmail or Google Apps through myHumboldt or at and you're ending up on the bare Google Apps login page rather than the myHumboldt login page, you may be able to fix this by simply restarting your browser. If that doesn't resolve the issue, your best option is to clear your browser cache and cookies, enabling the whole process to make a clean start. If you're seeing a specific error message, check out these possible solutions.

If you're accessing the network from an iPhone and you're seeing an "incorrect password" message every time you try to log in, your old password is still stored on the phone. Follow these instructions to change the password in settings.


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  • Never store your passwords in a regular document like Microsoft Word or Excel - use a password manager
  • Never send passwords in an email to anyone.
  • Change your passwords regularly.
  • Abide by password policies; they are there for your protection.
  • When you send email, do not give your email username. It’s half of the equation to getting your login credentials.
  • Never share passwords.
  • Never write down passwords on a piece of paper unless you stored it in a locked cabinet or safe.
  • Always make your password a strong password.
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You can outsmart the hackers and keep your information safe by following some common sense rules:

  • Don’t write down passwords. If you must, keep them under lock-and-key; like a fireproof safe.
  • Once is enough. Don’t use any form of your last password more than once.
  • Don’t just add one last character to make a new password. DON’T do this: *Uz18hm1 to *Uz18hm2, etc.
  • No dictionary words, proper names, or slang.
  • Use an easy to remember phrase and turn it into a password. For instance, “Twinkle twinkle little star how I wonder what you are” becomes “Ttlshiwwya”. Make it a strong password by adding a symbol and numbers: “Ttlshiwwya#8”. This is your best bet.
  • HSU user names should never be used for accounts elsewhere or as part of a password.

There's a useful password strength tester online at Bookmark this site and use it every time you change or add new passwords.

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Using simple passwords increases your risk of getting hacked. Hackers typically use computers and program robots (bots) to increase the odds in their favor. Computers are ideally suited to mindless tasks like trying one password combination after another.

Any password that can be hacked in less than a day is too weak. The longer it takes to crack a password, the more likely the hacker will move on to an easier target. The use of strong passwords increases the odds in your favor. If you are curious about your password creation savvy, you can test password complexity by going to - it will give you a feel for what works and what doesn’t.

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If you use any of the below passwords (which represent technology community site Gizmodo's list of 2015's most commonly used passwords), change them NOW!

1. 123456 (Unchanged)

2. password (Unchanged)

3. 12345 (Up 17)

4. 12345678 (Down 1)

5. qwerty (Down 1)

6. 123456789 (Unchanged)

7. 1234 (Up 9)

8. baseball (New)

9. dragon (New)

10. football (New)

11. 1234567 (Down 4)

12. monkey (Up 5)

13. letmein (Up 1)

14. abc123 (Down 9)

15. 111111 (Down 8)

16.mustang (New)

17. access (New)

18. shadow (Unchanged)

19. master (New)

20. michael (New)

21. superman (New)

22. 696969 (New)

23. 123123 (Down 12)

24. batman (New)

25. trustno1 (Down 1)

Bear in mind, too, that whenever hackers see the same password used in multiple places, they add them to their dictionaries for use in brute-force attacks.

So follow our hints and tips to create strong passwords for your online valuables.

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You wouldn’t leave your front door key under the mat for strangers to find so they could walk in and help themselves to whatever they wanted. It’s just as unwise to have weak passwords that could let digital thieves do exactly the same with your online banking, shopping, investment, tax, and credit card accounts. And it's not just your main computer that can allow access to this vital information - your wireless routers, tablets, smartphones, and other devices all have associated passwords that put the safety of your digital world at risk.

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That's where those security questions you provided when you activated your account come in handy. HSU offers a simple way to reset your password if you lose or forget it, but you will need to provide the answers to your security questions so that we know we're providing access to your account to the real you, not someone who's posing as you.

If you have stored yourcellphone number in your HSU PeopleSoft record, you can also opt to have a one-time PIN to your cellphone, which will enable you to reset your password without answering the security questions.

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This is always a challenge, so we've created some guidelines and helpful hints that should make it easier for you to come up with a strong password that works for you.

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The requirement for regular password change is part of a larger HSU effort to make campus computing systems more secure. Even the strongest password gets weaker over time as password-cracking systems become more sophisticated.