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Can the Technology Help Desk technician see everything that's on my machine?

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Yes, but you always have the opportunity to end the remote QuickSupport session. While the technician has control of your computer, a small window with the technician's name and phone number is displayed on the screen; you can terminate the session by simply closing this window. However, you should bear in mind that the technician may not be able to diagnose and solve your problem if s/he does not have full access to your machine; they are bound by the same rules of confidentiality as all Humboldt State University employees.