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My phone used to go to voicemail if I didn't answer it. Now it just keeps ringing. Why?

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Try applying the "Call Divert No Answer" function to the line that keeps ringing. To do this, press the line that keeps ringing, and then hit * 2 1 #. Have someone test it with you. If this doesn't fix things, call TNS at (707) 826-5000 and tell them that you've tried programming the phone for "Call Divert No Answer" and it's not working - they will look into the problem for you.