One of the most frequently-asked questions about the consolidation of IT services across campus is "How do we make sure our needs receive attention?"
We want to make sure that everyone knows how to request our help, and that we are consistent and effective in how we respond. ITS is assigning our overall work load to three categories and designing different strategies for each:
For work requests and operational tasks, please consult with your regular IT contact. More information about large projects and the process for requesting them is below.
In order to keep the existing IT-dependent processes of the University running smoothly, ITS must reserve a significant portion of its capacity for 'operational tasks' and 'work requests.' Only about 25% of our overall capacity is currently available for 'large projects'; because our large project time is precious, we've created a process for identifying those that best serve University priorities - a process that is designed to be inclusive, transparent, and objective.
Large Project Proposal and Prioritization Process
We are seeking your proposals for large IT-related projects. A brief description of the process follows, and more details are on the ITS website at www.humboldt.edu/its/po-
Tuesday, Sept. 27, 3:00 - 4:00pm in NHE 106
Wednesday, September 28, 9:00 - 10:00am in NHE 106
To be considered in the first prioritization cycle, requests for large IT projects must be submitted by October 14 2011.
1. How to Submit a Project Proposal
For a project that will likely require more than 20 hours of ITS time and the efforts of two or more ITS staff to accomplish, submit your request on a Project Request Form to email@example.com. If you would like assistance in thinking through your idea, putting your best foot forward in the proposal, or simply the mechanics of filling out the form, please call anyone in ITS with whom you feel comfortable discussing the project.
2. What Happens to a Submitted Proposal?
All submitted project proposals will be considered by the new Project Prioritization Steering Committee, which comprises one representative from each campus division and the CIO. The Steering Committee will use a pre-defined matrix (available for your review on the ITS web site at www.humboldt.edu/its/sites/
3. Where Can You See the Status of IT Projects?
You can see a list of all the proposed projects waiting to be prioritized, the approved projects waiting to be started, and the status of projects we’re currently working on at www.humboldt.edu/its/projects/
4. Important Date to Remember
** To be considered in the first prioritization cycle, project requests must be submitted by October 14 2011. **
Depending on what we learn from this first round, the project prioritization cycle will take place 3 to 4 times per year. Project proposals not scheduled in one cycle will be carried forward to the next cycle for re-consideration.
Please remember that this process is for large projects only! Continue to use whatever channels you have been using to communicate with ITS staff for your day-to-day support needs. You are welcome to consult with anyone in ITS on any IT idea you may have, even if it is not (yet) a project request.