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I can't log on to my site via sftp to upload files

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You must be an assigned developer for the site to be able to upload files, If you need to change your status to be able to upload files, please review the instructions for becoming a developer. You should also be using your HSU User Name and Password to log on to your site, If neither of these is causing the problem, please contact the Technology Help Desk at (707) 826-4357. (HELP).