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What issues do not qualify for a refund?

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  • Printing wrong materials (it's up to you to ensure you are printing the correct materials)
  • Printing many copies of the wrong materials (you should preview what you are printing before you start, and not continue printing incorrect materials)
  • Printing to the wrong printer (you should verify which printer you are selecting - the ‘cheapest’ printer in the lab is normally the default printer)