Campus CCTV Upgrade


Replace and upgrade our current CCTV system to ensure high quality resolution and coverage of the entire campus. This will provide for live viewing of more areas of campus, increasing responsiveness to crimes in progress as well as enabling timelier viewing of footage to aid in crime resolution, suspect identification, prosecution, and restitution.   

Project Request Documents
Requesting Department
Public Safety-Police

Primary Customers
UPD for the protection of the entire campus community

Josh Callahan
Mike Fisher
Donn Peterson
Melinda Haynes Swank
Melanie LaPorte
Elijah Alexander
Tom Mendenhall
Tim Kohberger
Travis Fleming
Zan Mendoca
Melissa Hansen
Randy Davis

Project status
Red Behind

Status Update

7/27/2016: All cameras are using the new QNAP system except those at Sunset & Founders' Hall; a technical solution to support the Pan, Tilt, Zoom features of those older cameras remains elusive. A meeting has been scheduled to look into all possible options so this project can be closed.

6/23/2016: Work continues on migrating the existing cameras to the new QNAP system. Progress has been made on three, with the remaining two requiring a driver update before determining a move date, thus closing this project. From an operational standpoint, storage space is being monitored and may require further configuration changes to fine-tune or for additional storage purposes. 

5/20/2016: All 6 new cameras are now in use. Business process guides for both functional (UPD) and technical (ITS/Client Technology) use have been distributed. Work is now under way to migrate existing cameras to the new QNAP system and deactivate the one retired camera; this work and a lessons learned worksession should be complete by the end of this month, when the project will be closed. 

4/26/2016: The project is now expected to be completed in mid-May. All cameras have been installed and are displaying properly on the six monitors in UPD Dispatch. The primary steps remaining are the completion of documentation for UPD use in maintaining the system, moving existing cameras to the new QNAP system, and deactivating the retired cameras.

3/29/2016: Research continues with the QNAP vendor to resolve technical installation issues; the multiple monitor issue is nearing resolution, but other (and additional) issues remain open. A technical work session involving a number of ITS resources is scheduled for 3/30/2016 in order to identify all remaining issues and set assignments and resolution schedules to finally bring this project to a close. The project remains behind schedule.  

2/23/2016: We are continuing to troubleshoot installation problems; some have been resolved, but we have also discovered new issues with connecting to six monitors in Dispatch. Numerous conversations and a meeting this week with the vendor leave us optimistic we will be able to resolve these issues. The vendor is reviewing our configuration and the reason for some features being missing from our setup. The project status has been changed to  "Behind" until we have a better estimate of the schedule for the remaining tasks.

1/27/2016: All six cameras have been installed, configured, and verified by UPD. Facilities has completed the installation of HDMI cables as scheduled, but CPU and monitor deployment has been delayed while we schedule a teleconference with the three vendors to troubleshoot and resolve potential conflicts first. Once this is resolved, we will set a new timeline for removing the old Quad camera and cutover of the current camera system to the new system.  

12/14/2015: Orientation for the new camera and recording system is largely complete, aside from a few issues we are still troubleshooting. Zan will then continue with configuring new cameras #1-5. The installation of HDMI cables and CPU in UPD Dispatch is scheduled for 12/18/2015. The cutover for Dispatch use of cameras #1-5 is targeted for the week of 1/4/2016, followed by the UC Quad installation, to be completed by 1/15/2016. Taking into account training and a cutover of the current Bosch cameras to the new QNAP/NVR system, the new targeted project closure date is 2/2/2016.

11/17/2015: The Wagner House camera installation has been completed. The UC Quad installation is on schedule for Fall break, although the current camera will not be retired until December, when the UPD workstation and monitor installation is complete. Elijah and Zan Mendoca from UPD are familiarizing themselves with camera operation and system administration; a meeting will be scheduled the week of 11/30/2015 to review and schedule the workstation and monitor installation in UPD Dispatch. Once that is complete, Zan will lead system navigation and use training with the dispatchers. Policy conversations are taking place in parallel with the installation and training; the project is on track for completion by the end of December. 

10/14/2015: TNS has installed the cameras in Gist Hall and Redwood Bowl; additional cable was pulled to allow the NVR to also be installed in UPD. The only cameras still to be installed are in the UC quad, scheduled for Fall break, and Wagner House, for which TNS is working with Facilities to access their lift.

8/24/2015: Facilities' work is complete on all installations except University Center, which is being deferred until Fall break. Josh is working with the TNS team to schedule their work and complete the camera installations. Josh is also confirming completion of the NVR installation and monitor configurations in UPD, which are prerequisites to scheduling a worksession with Elijah, Zan, and Melissa to work on configuration for the QNAP system. The estimated completion date has been extended to accommodate the new UC camera installation schedule.  

7/29/2015: Installations continue - Facilities has completed work on installing pathways and mounts for HGH, Redwood Bowl, Cedar and Gist Halls; Wagner is in progress and University Center will be completed before the start of school in August. The associated TNS work is in progress but the shift in Facilities dates will likely result in a revision of the overall project completion dates. A status meeting is scheduled for August to review the detailed task list and timelines.  

6/23/2015: The walk-through was completed; all hardware has been ordered and is enroute.  Pathways are complete at the Redwood Bowl and Gist Hall, to be followed by Wagner House; surrounding equipment will be adjusted to improve the camera view at HGH. The Network Video Recorder (NVR) has been moved to UPD and a new rack shelf to accommodate it has been ordered. Once the NVR is up and running, Elijah, Josh, and Xan will coordinate initial training sessions. Facilities Management is targeting completion of all mounts and pathways by 7/31/15 and TNS will complete their installs 1-2 months thereafter.  

5/19/2015: A walk-through of installation sites is scheduled for 5/27/15. Once this is done, Facilities will order the required mounts and other necessary hardware and expects to complete all installations by 6/30/15. Project dates have been revised based on this installation schedule; status, allowing time for training and testing, has been updated to on-time.    

4/28/2015: The first camera has been installed and connected. Facilities has confirmed there is sufficient power in the server room in UPD to support the new NVR, currently being installed by Elijah and Tim. Travis Fleming is coordinating the purchase of hardware required to meet the needs of both Facilities and ITS requirements. A second walk-through of installation sites will be coordinated by Travis and include Zan Mendoca from UPD, electrician Russ Whitaker, and Elijah to determine the optimal type of mount for each installation. Once the NVR installation is complete, the team will meet to check progress and get an update on Facilities timelines for the next five installations.   

3/24/2015: Facilities has installed the first camera on Harry Griffith Hall. TNS needs to investigate a problem with the connection to the telecom room, which should be done by the end of the month. Once that has been resolved, the working group will reconvene to identify plans for experimentation with the new camera and software, followed by formal training and roll-out. Facilities is working on a timeline for installing the remaining five cameras.  

2/25/2015: We are still awaiting a schedule from Facilities; a reminder was sent this week.  

1/22/2015: Project kick-off was held with current team plus additional members of UPD, Facilities Management and the new UPD Chief of Police, Donn Peterson. The agenda included an overview of the project, the camera placement plan, and the training and testing plans. The sequence and timing of installations, based on Facilities Management current commitments, will likely not be started until the Summer. Facilities will attempt to complete the first installation of HGH early so that camera can be used for practice, then training and a model for subsequent installations. The project timeline remains an estimate only, and will be updated once the Facilities schedule is received. 

12/12/2014: Chief Soderberg has secured funding for the installation and participated in a first demonstration of one of the new cameras and the web-viewing tool. She has suggested additional demonstrations to further evaluate capabilities of the solution; administrative user training also needs to be scheduled. In addition to further demonstrations, we also need to finalize the schedule for Facilities Management installation; once that is done, the project timeline will be updated.

10/28/2014: Mike Fisher has delivered plans for the scope, installation and cost estimates, now under review by Josh Callahan and Lynne Soderberg. Josh and Mike have conducted walk-throughs of the installation sites and Lynne is working with Joyce Lopes to secure funding to begin installation. Chief Soderberg has drafted a campus surveillance policy which is also now under review. 

9/10/2014: The project has been re-started; Mike Fisher is developing the plan sheet for review by Josh, TNS, and Chief Soderberg. The plan is scheduled to be delivered by 9/30/14 and finalized by 10/31/14, which will enable work to begin on installing equipment that has already been purchased. In parallel, but not a dependency for this project, Chief Soderberg is beginning the review process for a campus surveillance policy. The desired target for project completion is 12/31/2014.   

12/01/2013: Technical implementation remains on hold until a key staff position is filled.

10/23/2013:  While the policy discusssion will move forward, technical implementation of this project is on hold due to key staff leaving the University.

09/27/2013: We are moving forward with a pilot project based on grant funding received by UPD. A digital video recorder and six cameras have been acquired and will be deployed to key campus locations. The campus is also developing a CCTV policy to cover usage, operation, signage, etc.

12/5/2012: Proposal requires further analysis. ITS will contact the project proposer shortly to assist in identifying specific requirements and project costs no later than January. There are two known problems that exist today, which will be prioritized for first attention. Once solutions to those problems have been identified, the project will be evaluated as to whether it should be resubmitted in a subsequent prioritization cycle or if it can be scheduled with available resources.

Project Documents
01-31-13 to 05-31-16

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