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  1. ITS Work Request - Internal Use

    ... initiative if you'd like to gather more information than a KBOX ticket request. Simpler tasks are handled internally using existing ...

    Webform - bjt7001 - Aug 9 2016 - 13:16

  2. KBox Upgrade to newer version

    Purpose:  Upgrade KBox virtual appliance to newer version Frequency/Schedule:  ... (Optional) Export Database, and Configuration from within KBox Admin Console 2. Bring down KBox virtual appliance 3. Create VMWare Snapshot 4. Start KBox 5. Log ...

    ITS Change Procedure - ah270 - Apr 20 2016 - 17:04

  3. KBOX Reboot

    ... Who is affected:  Anyone attempting to log into the KBOX ticketing system to view or create tickets. Workaround:  ... Status:  Available What happened:  KBOX is experiencing delays in sending email notifications about changes to ...

    System Status - jw7001 - Feb 25 2016 - 22:07

  4. KBOX Reboot

    Change Procedure:  Reboot System Date/Time Change to be Made:  Thursday, February 25, 2016 - 10:00pm to 10:30pm

    ITS Change Log - jw7001 - Feb 25 2016 - 17:04

  5. Technology Help Desk

    ... computer problem? What information can I enter into KBOX? Can I check on the status of my issue in KBOX? I've discovered something new about my issue - can I add it to my ...

    ITS Service - Anonymous - Feb 12 2016 - 16:27

  6. KBOX Reboot

    ... Who is affected:  Any attempting to log into the KBOX ticket system to view or create tickets. Workaround:  You ... Status:  Available What happened:  The KBOX is not currently sending email notifications about changes to tickets. We ...

    System Status - blg10 - Jan 26 2016 - 18:08

  7. KBOX Ticketing System

    Who is affected:  KBOX Users Workaround:  We're not sure how long the upgrade will ... and that should queue up and then become a ticket as soon as KBOX is back up. Status:  Maintenance Window What ... 01-05-16 Affected in what way:  KBOX will be upgraded this evening starting at 7PM. KBOX will not be available ...

    System Status - dwc1 - Jan 5 2016 - 19:59

  8. KBOX Upgrade

    ... What happened:  Planned outage to upgrade. Update- kbox has been upgraded. Please advise of any issues. Issue start:  01-05-16 Affected in what way:  The KBOX ticketing system will be unavailable while it is upgraded. ...

    System Status - psg53 - Jan 5 2016 - 19:57

  9. Help desk ticketing system maintenance

    Estimated resolution time:  11-22-15 Who is affected:  Help desk and ticketing system users Workaround:  None. Status:  Available What happened:  We will be making another attempt to...

    System Status - psg53 - Nov 22 2015 - 09:13

  10. Data Warehouse Leadership Team :: Meeting Notes and Handouts, November 15, 2013

    ... to review. 3. Other Handout: Data Requests: KBOX Instructions ...

    Page - bjt7001 - Nov 20 2015 - 14:32

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