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  1. Help desk ticketing system maintenance

    Estimated resolution time:  11-22-15 Who is affected:  Help desk and ticketing system users Workaround:  None. Status:  Available What happened:  We will be making another attempt to...

    System Status - psg53 - Nov 22 2015 - 09:13

  2. Data Warehouse Leadership Team :: Meeting Notes and Handouts, November 15, 2013

    ... to review. 3. Other Handout: Data Requests: KBOX Instructions ...

    Page - bjt7001 - Nov 20 2015 - 14:32

  3. Data Warehouse Leadership Team :: Meeting Notes and Handouts, November 1, 2013

    ...   Agenda Topic and Meeting Summary 1. KBOX Report Requests Hands-on training session with the administrative side of the KBOX ticketing system. Bethany Rizzardi will email the Leadership Team with ...

    Page - bjt7001 - Nov 20 2015 - 14:31

  4. Data Warehouse Leadership Team :: Meeting Notes and Handouts, July 17, 2013

    ... and distributed (see handout). The committee discussed KBOX ticket forms, how to accommodate requests for fine‐tuned reports, and ... for upper management. Next Steps: Meet to begin defining KBOX ticket forms in more detail. 2. Next Meeting: August 15th, ...

    Page - bjt7001 - Nov 20 2015 - 14:27

  5. Data Warehouse Leadership Team :: Meeting Notes and Handouts, July 01, 2013

    ... and where they go to get that data. A section for KBOX data requests where the fields in the sub form change based on the ...

    Page - bjt7001 - Nov 10 2015 - 09:37

  6. Data Warehouse Leadership Team :: Meeting Notes and Handouts, June 18, 2013

    ... and data sources. All data requests would be entered via KBOX for tracking until completion. Data requests can be filtered through ... on the “Gatekeeper” role, and initiate development on a KBOX precursor for the website. Handouts: E-mail from John Filce: ...

    Page - bjt7001 - Nov 10 2015 - 09:35

  7. Data Warehouse Leadership Team :: Meeting Notes and Handouts, September 6, 2013

    ... Bethany Rizzardi and Dale Sanford will configure KBOX to create a new ticket for each data request. A third Subgroup ...

    Page - bjt7001 - Nov 9 2015 - 16:53

  8. KBOX ticketing system not responding

    ... and ITS techs and Help Desk staff unable to view and update KBOX support tickets. ...

    System Status - jw7001 - Oct 21 2015 - 15:56

  9. K-Box Ticketing System is down

    ... Affected in what way:  Cannot submit K-box tickets at this time ...

    System Status - lm44 - Oct 21 2015 - 13:49

  10. KBOX Client

    Platform:  Windows Standard Software:  Standard Term:  Spring 2014 Fall 2013 Spring 2013 Location:  BSS 317 HGH 115 LIB 121 LIB 122 SA 364 SH 118 SH 119 More...

    Software List - bjt7001 - Sep 28 2015 - 08:23

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