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  1. KBOX ticketing system reboot while Dell Tech Support is able to monitor

    ... Who is affected:  Anyone trying to access the KBOX ticketing system Workaround:  Tickets submitted via the web interface or through email will be processed as soon as KBOX is back up. For immediate assistance call the Help Desk at x4357. ...

    System Status - jw7001 - Apr 14 2015 - 19:26

  2. KBOX needs to be rebooted to resolve issue with status emails not being sent

    ... Who is affected:  Anyone trying to access the KBOX ticketing system Workaround:  Tickets submitted via the web interface or through email will be processed as soon as KBOX is back up. For immediate assistance call the Help Desk at x4357. ...

    System Status - jw7001 - Apr 10 2015 - 17:45

  3. Continuing Ticketing System Problems

    ... in what way:  Some browsers are not loading the Kbox login page. Additionally we are seeing errors when creating tickets. To ...

    System Status - jc115 - Apr 1 2015 - 09:49

  4. KBOX unavailable for migration & final upgrade

    ... happened:  We need to perform the final upgrade to the KBOX and move the system to a new image to resolve problems with swap space. ...

    System Status - blg10 - Mar 31 2015 - 12:06

  5. KBOX unavailable or degraded

    ... Degraded Service What happened:  The KBOX is receiving several thousands of bad emails per hour and is unable to keep up with the traffic. After a reboot, KBOX is running a check on the database which is taking some time. We will be ...

    System Status - blg10 - Mar 30 2015 - 14:13

  6. KBOX Ticketing System

    ... time:  03-27-15 Who is affected:  KBOX Users Status:  Available What happened:  We are investigating. After rebooting, KBox went through a DB check - which failed with hundreds of log entries. Once ...

    System Status - dwc1 - Mar 27 2015 - 09:34

  7. KBOX unavailable tonight & periodically next week

    ... technology help tickets and ITS support staff using KBOX Workaround:  While the system is down, people needing to ... or through email to help@humboldt.edu will be held until KBOX comes back online. People are encouraged to call the Help Desk if after ...

    System Status - jw7001 - Mar 19 2015 - 11:19

  8. Bulk delete tickets

    ... have reason to delete a large number of tickets from the kbox for cleanup purposes. This procedure allows us to do that through a ...

    ITS Change Procedure - blg10 - Mar 6 2015 - 13:36

  9. I can't connect to the HSU wireless network - how can I access KBOX to post my problem?

    Safe*Connect, the network access control system HSU uses to protect the wireless network, requires that your computer meet certain requirements (OS and antivirus patch updates, firewall running, no P2P or proxy software running). If...

    FAQ - Anonymous - Feb 27 2015 - 11:12

  10. Data Server Systems Unavailable

    ... problems with any VMH Data Center System, please open a KBox ticket, or contact the ITS Help Desk. ...

    System Status - ah270 - Feb 20 2015 - 15:40

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