Compromised Systems Procedure


If the security of one computer on an HSU network is compromised, potentially the integrity of every piece of information stored on that network is at risk.

Deliberately hacking into a computer is not a joke or a prank. It is a felony and as such is regarded extremely seriously by HSU, the CSU system, and law enforcement. California law requires that the trail of evidence be preserved as far as is practicable and that HSU take additional action where the security of personally identifiable or other confidential information has been compromised.

Instances of potentially-compromised systems must always be referred to the Campus Information Security Office at (707) 826-3815 or the University Police Department at (707) 826-5555 for implementation of HSU's Compromised Host Procedure.

Who's it for?

Additional Information

Only qualified IT staff are permitted to handle machines suspected of being compromised.

Accessing This Service

Do not attempt to deal with a potentially compromised system on your own. Please contact your ITC and/or the Campus Information Security Office.

Using This Service
How do you know if your computer has been compromised or hacked? 
  • New programs are installed 
  • Computer passwords have changed
  • Email spam being sent
  • Increased network activity
  • Unknown programs requesting acess
  • Security programs uninstalled
  • Computer doing things by itself
  • Internet browser home page changed or there is a new toolbar

In any of these instances, the first thing to do is change your HSU password and answers to security questions. 

If you suspect that a machine for which you are responsible for has been hacked, contact your ITC or the Technology Help Desk (707) 826-HELP(4357) immediately.

Frequently Asked Questions

The Information Security Office is located in Van Matre Hall 201. Call (707) 826-3815 or email


Please refer to HSU/CSU information security policies for more information on applicable policies.

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