Desktop Support is responsible for:
The Desktop Support team also serves as a pool for the Computer Labs, and each member of the team works a two-hour shift on the Technology Help Desk each week to ensure ongoing awareness of user concerns and issues. Team members also serve as liaisons with Extended Education and Sponsored Programs on technology issues.
Note that HSU supports only the following operating systems:
The Desktop Support Service Level Agreement (SLA) provides a useful overview of what to expect when you contact and work with Desktop Support. We recommend you familiarize yourself with this document so you have a good understanding of the process and respective responsibilities.
To contact a member of User Support Services staff, please refer to the staff contact list.