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System Status

KBOX Help Desk Ticketing System


KBOX is the online system HSU uses to receive, process, and manage requests for assistance with University-owned hardware and software via the Technology Help Desk website.

Who's it for?

System Configuration

You just need a browser to access the KBOX system

Additional Information

Please provide as much information as possible about the problem - the more information the Technology Help Desk people have, the quicker they will be able to find a solution to your problem.

  • Version numbers for all involved software (operating system, browser, applications)
  • Hardware add-ons (audio, video, accessibility devices)
  • What you were attempting to do when the problem occurred
  • Whether you have been able to reproduce the problem

Note that HSU supports only the following operating systems:


  • Windows Vista
  • Windows 7


  • Mac OS X 10.5
  • Mac OS X 10.6
  • Mac OS X 10.7
  • Mac OS X 10.8

Read more about the system behind KBOX.

Accessing This Service

To submit a problem report or support request, use this form, which will create a KBOX ticket.

To check the status of your problem report or support request, log in to the Technology Help Desk website and log in using your HSU User Name and Password.

Forgot your password?

Using This Service

Once you're logged into KBOX, you can submit a problem report or support request, check the status of existing requests, or update an earlier problem submission with additional information, screenshots, etc.

The first screen you see is a list of any previous problem tickets submitted by you, and the current status of each ticket. You can add more details to any ticket by clicking on it to display the details, or you can create a new ticket by clicking on the New button and providing the information requested.

To check the status of an existing problem report or support request, log in to the Technology Help Desk website using your HSU User Name and Password.

Frequently Asked Questions

The KBOX support request form can be found on the HSU website at


Please follow the guidelines provided in the CSU Responsible Use Policy when creating trouble tickets, and keep the language clean.

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