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Network Services


HSU's networking and communications infrastructure is maintained and supported by the Telecommunications & Network Services (TNS) team within Information Technology Services (ITS). The team's core networking responsibilities revolve around the wired and wireless networks on campus.

Networking connectivity in the residence halls (ResNet) is managed by Housing & Dining Services.

Who's it for?

Additional Information

The installation of cabling and network equipment follows predetermined standards including the CSU Chancellor's office's TIPS Standards and the BICSI standards. TNS provides additional Standards and Documentation to general contractors related to telecommunications and networking projects.

Only pre-approved ethernet cables may be used on campus. If your department requires additional cables, please complete and submit an Ethernet Cable Request form.

Accessing This Service

In order for you to access the HSU wired network, your departmental Key Advisor must arrange with TNS for a convenient network jack to be activated, for your computer to be registered with the network, and for the internal connection fee to be approved.

You can connect to the HSU wireless network yourself, without assistance from technical staff.

Using This Service

Your ITC must first complete and submitt a DHCP request form and receive confirmation that your computer is registered with the network. Once your network jack has been activated and the connection fee approved, your computer should be online as soon as the ethernet cable is connected.

If you experience problems with your network connection, please contact your departmental ITC. They will act as the central point of contact for TNS until the problem is resolved.

Problems with wireless connections should be referred to the Technology Help Desk at (707) 826-HELP (4357). You can also submit a trouble ticket directly.

Frequently Asked Questions

Telecommunications & Network Services is located in Van Matre Hall, Room 205.

Phone: (707) 826-HELP (4357)




Use of HSU’s Telecommunications and Network Services is governed by the CSU Responsible Use Policy.

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