The HSU Technology Help Desk provides support services for University-owned computing equipment and for the more common applications used on those systems:
Technology Help Desk staff can provide advice, but not hands-on assistance, with non University-owned equipment regarding:
Additionally, the Technology Help Desk provides general information about known problems with campus-wide software and services.
Current Technology Help Desk hours of operation are posted on the ITS website support page.
The Technology Help Desk can refer you to local vendors for assistance with problems such as virus infections and other system-level issues relating to non University-owned equipment.
In-depth problem solving and support for specialized software are best handled through ITCs or the vendor's support service rather than HSU's Help Desk.
Note that HSU supports only the following operating systems:
The more information you can provide to the Technology Help Desk to assist in troubleshooting your problems, the easier and faster we'll be able to find a resolution. For example: