Wireless Connectivity (Staff/Faculty/Students)


HSU operates two types of wireless network - one for staff, faculty, and students, and one for campus visitors. This page describes the staff/faculty/student wireless connection options; campus visitors, including parents, prospective students, conference and meeting attendees, and visiting faculty and administrators, should visit the Wireless Connectivity (Campus Guests) page

The staff/faculty/student network offers two tiers of connectivity:

  • The Regular Wireless Network is similar to the public wifi services at airports and coffee shops. Speed and performance are generally good, but you will not be able to access secure areas of the HSU wired network. Some applications may also not be accessible for security reasons.
  • The eduroam Wireless Network provides all the benefits of the regular wireless service plus access to HSU network resources but with few restrictions. By using thos more secure wireless network, staff, faculty, and graduate students can work productively anywhere on campus using personal or University-owned devices. Once registered with eduroam, HSU users have full wireless access on any campus using the eduroam (educational roaming) network,

Who's it for?

System Configuration

The following are general requirements for any personally-owned device connecting to campus wireless networks:

  • HSU User Name and Password - If you have not activated your HSU account or do not know your HSU User Name and Password, go to Account Settings and follow the on-screen instructions.
  • Network Card - You must have an 802.11g compatible network card that supports WPA2 encryption (802.11n is recommended).
  • Network Names - HSUWireless is the broadcast ID for the regular wireless connection, and eduroam is the secure wireless network name. Your device should automatically detect HSUWireless; eduroam will only be detected after you have registered with the network.
  • Security Status - Your computer must be up-to-date with OS patches and you must have an approved antivirus product installed. Check out the Security Guidelines to learn more about wireless security on campus.

Note that, before you connect to the wireless network, your computer will be scanned to ensure it meets HSU wireless security requirements, and a small piece of software called a PolicyKey will be installed. The PolicyKey will let you know if your system ever falls out of compliance and tell you what you need to do to remediate the situation.To save time, you can download the PolicyKey software before you arrive on campus.

Additional Information

Learn more about HSU's network security requirements in the Security Guidelines.

See a complete list of acceptable antivirus software

More on HSU wireless best practices

If you have questions about HSU's network security policy, please contact the HSU Information Security Office at (707) 826-3815. 

Accessing This Service

Regular wireless network:

Your computer should automatically detect HSUWireless. To complete the process:

  1. Connect to the HSUWireless network and open your browser.
  2. Review the HSU Appropriate Use Policy and enter your HSU User Name and Password.
  3. Click the link to accept the policy and download the PolicyKey. Follow the onscreen instructions to install the software.

Your computer will then be checked to ensure it meets the following requirements (as relevant to your operating system):

  • Patched and updated operating system
  • Up-to-date antivirus from the approved list
  • Windows firewall enabled
  • Windows is configured to notify you when new updates are ready to download and install
  • No network address translation device present
  • No peer-to-peer software running
  • No proxy running

Computers need go through this process only once a semester. Mobile devices such as smartphones are not required to use the PolicyKey software but must be re-authorized daily for wireless access.

edroam wireless network:

The process of connecting to the eduroam network is automatic once you're registered with the network. Just follow the registration instructions on the eduroam service page.

Using This Service

Once your device is registered with the network, has passed any required security checks and other prerequisite software installations/configurations have been dealt with, you will be able to connect to the appropriate HSU wireless network. If your device ever falls out of compliance with the requirements for the networks, you'll see a screen advising you of the problem and how to fix it. For your convenience, we do permit you to connect to the HSU Technology Help Desk to log a ticket and to specific websites that will enable you to download updates to bring your system into compliance.

Please avoid sending unprotected personal information over HSU's wireless network. While HSU has adopted Gmail, which uses SSL encryption, as the campus standard email system, other email systems may not be so secure, and so unsecured SMTP (email) traffic is automatically blocked on the wireless networks.

Also for security reasons, certain ports are disabled for regular wireless access and some guest accounts to protect confidential information stored on the network. If for any reason you need for a particular port to be enabled, please contact your local ITC (staff and faculty) or the Technology Help Desk (anyone).

Frequently Asked Questions

Online via your device's wireless network detection function.


Please familiarize yourself with your responsibilities as a user of HSU's wireless network and take care to follow these guidelines whenever you are connected to the network wirelessly.

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