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User Support Services :: Staff

User Support Services Staff

Director: Jeanne Wielgus


Desktop Support 

Lead: TBD

Information Technology Consultants (ITCs):


IT Council :: Network Advisory Working Group

The Network Advisory Working Group (NAWG) provides input to the Humboldt State University IT Council on all issues relating to networks and their use within HSU facilities.

The NAWG is specifically tasked to:


ITS Contacts

Office of the CIO

Chief Information Officer | Anna Kircher | (707) 826-3815 voice | (707) 826-6100 fax | Van Matre Hall Room 200

Project Management

Director | Melinda Haynes Swank | (707) 826-5204 voice | (707) 826-5088 fax | Gist Hall Room 209

Enterprise Technology

Director | Josh Callahan | (707) 826-3815 voice | (707) 826-6100 fax | Van Matre Hall Room 201


ITS Organization


With the departure of User Support Services Director Steve Darnall, ITS has taken the opportunity to do a little reorganization to best apply existing skillsets in the department to the current needs of HSU. As a result, the old User Support Services group is being redistributed across two units. Effective July 1st 2014, Jeanne Wielgus is Director of User Support Services and we will be recruiting a new Director of Client Technology.

Check out the updated roles, responsibilities, and organization chart for ITS.

Information Technology Services (ITS) is responsible for all aspects of innovation, implementation and maintenance of information technology across the Humboldt State University campus, as well as integration with appropriate IT services across the other 22 California State University system campuses and the Chancellor's Office.

The principal elements of HSU ITS are: