Welcome to the ITS Technology Help Desk!
Fast-track assistance: Below, you’ll find a list of the most common questions we get at the Technology Help Desk, linked directly to the answers. This is the quickest way to get answers, so if your question appears here, just click through to solve your problem.
If your question does not appear here, scroll down the page and submit a support request.
Top Help Desk Issues
- I need help with Canvas
- I’ve lost or forgotten my password
- I need to order a transcript
- I need to connect to the wireless network:
Windows
Mac
Linux - I’m having problems with myHumboldt
- I’m having problems accessing a printer
- I’m having problems with wireless printing
- I need to install some software
To my HSU computer
For a class - My computer isn’t working correctly (frozen, no Internet connection, etc)
I’m a student
I’m staff or faculty - I need to borrow some hardware (mouse, projector, etc)
- My laptop needs updating (operating system, antivirus, etc)
Click here for a full catalogue of HSU Information Technology Services
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